Forum Discussion

tylerbxrnett's avatar
tylerbxrnett
Tuning in
2 years ago

PS5 upload speed extremely low

I’m using an Ethernet cable and bringing in 260-280mbps download speed but my upload speed struggles to go up past 4-5. I’ve tried a different Ethernet cable and it’s the same issue. This only starte...
Megan_L's avatar
Megan_L
Forum Team
2 years ago

Hi Tylerbxrnett,

Thanks for chatting with me in our PM's, I was able to find the cause of your issue. 

I have had a look at your services on my side and can see there is an area outage, which is regarding an SNR issue. 

This is due to be fixed  - 25 NOV 2023 14:00 - But please be aware this is just an estimate, it could change depending on what the engineers find. However, I am sure they will be working incredibly hard to get this fixed as soon as possible for you. 

I am sorry for any inconvenience or disruption this may be causing right now. 

Feel free to post back on this thread or go to our Service Checker for any updates.

Thanks, 

Megan_L

  • JamieB1's avatar
    JamieB1
    Tuning in
    2 years ago

    I've been waiting for a reply for over a week with my issue that has still not been fixed even after an engineer 

    • Ashleigh_C's avatar
      Ashleigh_C
      Forum Team
      2 years ago

      Hi there JamieB1 

      I can see that our team responded to your post on November 15th but there has not been a reply, are you able to pop back there so the team can continue to take a look?

       

      • JamieB1's avatar
        JamieB1
        Tuning in
        2 years ago

        I have recived no response on Nov 15th, I call up VM and all I get is do pinhole reset blah blah guess what? THAT DOES NOTHING it's getting a joke now the Internet goes down multiple times a day, with Started Unicast Maintenance Ranging and MDD errors along with hundreds of errors in the downstream a long with thousands of error is the post and pre RS of downstream.

        VM has progressively gotten worse and I can't wait for my contact to be over 

  • tylerbxrnett's avatar
    tylerbxrnett
    Tuning in
    2 years ago

    still massive issues with lag, status checker has been saying the same thing for almost a month now… 

    • Kath_P's avatar
      Kath_P
      Forum Team
      2 years ago

      Hi tylerbxrnett, 

      Thanks for coming back to us on this one. I'm sorry to hear you're still having an issue with your connection. 

      Looking at things this end, I can see the fault is still open. The new estimated fix time is showing as: 30 NOV 2023 14:00.

      The outage is an SNR outage - SNR (signal to noise ratio). This is just a technical term for interference of the Broadband signal caused by noise which ingresses on to our network. It's a difficult problem to locate and diagnose. This is because noise can ingress anywhere on our network. As a general rule it's normally caused by customer equipment e.g. loose connections or 3rd party equipment attached to our network. However it can also be attributable to local architecture, e.g street cabinets, cabling or at the origin of the signal which we call the Headend (servers/routing system). The only way to establish where the noise is originating is for the Network Techs to run a series of trace routes. Once found then the cause dictates the amount of work required and the time frame for resolution. 

      Hopefully there will be no further delays but pop back to us on the 1st December and we can double check the status of the fault for you again. 

      Apologies for any inconvenience. 

      • tylerbxrnett's avatar
        tylerbxrnett
        Tuning in
        2 years ago

        Still connection issues, haven’t had consistent upload speeds in over a month now…