Forum Discussion
Hi Tylerbxrnett,
Thanks for using the Community Forums to get this issue with your broadband looked into, I am sorry if this has been causing some frustration 😥 I would be more than happy to look into this for you!
Just as a reference, I want to add our Speeds Explained page here so that you and other's can take a look at what you should be getting compared to what you're subscribed to.
Another thing to check is the Service Status Page to see if there are any outages that could be causing a low speed at your address.
You can also use our Faults Diagnostics Tool on your MyVM Account to find out why your speeds are going so slow.
For now though, I'd really like to take a closer look into your services to check everything over, so I'll send over a PM now 🙂
Speak soon!
Thanks,
Megan_L
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