Forum Discussion

Warblers01's avatar
Warblers01
On our wavelength
2 years ago

Unable to access ntlworld emails this week

Hello,

I've been unable to access my ntlworld inbox since yesterday afternoon.

When I log into the Virgin Media Mail via the website I get a 'Forbidden' message.

I mainly access my emails via Outlook on Windows 11 - do I need to do anything or is the VM server down?

Thanks!

email
inbox
mailbox
ntlworld
outlook
Server
VM mail
windows 11

4 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    2 years ago

    Are you able to get into 'My Virgin Media' for the mailbox in question or are you locked out of that too?

    • Ashleigh_C's avatar
      Ashleigh_C
      Icon for Forum Team rankForum Team
      2 years ago

      Hi there Warblers01 

      Thank you so much for your post and welcome back to the forums, it's great to have you here.

      I am so sorry that you have faced an issue with your email and a big thank you to goslow for their advise here so far. Can you confirm if you can access the mailbox via My Virgin Media?

  • goslow's avatar
    goslow
    Alessandro Volta
    2 years ago

    Are you currently a VM broadband customer?