Forum Discussion

Eddie98's avatar
Eddie98
Up to speed
12 months ago

Not receiving password reset emails to my blueyonder account from 3rd party websites

Hi.

Recently I have noticed that I am no longer receiving password reset emails from third party websites where I use my blueyonder address to log in. If request the password reset, am told by the site that an email will follow but it doesn’t. I request several times and still the reset email does not arrive.

I’ve googled the problem and this has definitely been a thing across multiple email services (Google, Microsoft, etc) in the past but it has only just started happening to me. On one of the sites I have successfully been able to reset my password before but not now.

Anybody having the same issues? Any solutions (I’ve checked junk folders)?

Thanks

email
Password Reset
  • Ayisha_B's avatar
    Ayisha_B
    12 months ago

    Hi Eddie98 👋

    Welcome back to our Community Forums and thanks for your post. 

    I am sorry you're experiencing some issues receiving emails.

    Is it just these password reset emails that aren't coming through? Do you receive emails otherwise?

    Which third party websites are you not receiving them from?

  • Ayisha_B's avatar
    Ayisha_B
    Forum Team
    12 months ago

    Hi Eddie98 👋

    Welcome back to our Community Forums and thanks for your post. 

    I am sorry you're experiencing some issues receiving emails.

    Is it just these password reset emails that aren't coming through? Do you receive emails otherwise?

    Which third party websites are you not receiving them from?

    • Eddie98's avatar
      Eddie98
      Up to speed
      12 months ago

      Hi Ayisha

      Thanks for the reply. To the best of my knowledge I am getting all my other emails on this account (although the spam filter can be a bit erratic). The two password reset emails that didn’t come through were from a clothing retailer (I still get their promotional emails) and an insurance company. Both are well established, legitimate websites.

      Thanks

      Rob

      • Robert_P's avatar
        Robert_P
        Forum Team
        11 months ago

        Have you had these types of emails form these companies previously Eddie98? 

         

        Rob