Forum Discussion

Eddie98's avatar
Eddie98
Up to speed
2 years ago
Solved

Not receiving password reset emails to my blueyonder account from 3rd party websites

Hi. Recently I have noticed that I am no longer receiving password reset emails from third party websites where I use my blueyonder address to log in. If request the password reset, am told by the s...
email
Password Reset
  • Ayisha_B's avatar
    Ayisha_B
    2 years ago

    Hi Eddie98 👋

    Welcome back to our Community Forums and thanks for your post. 

    I am sorry you're experiencing some issues receiving emails.

    Is it just these password reset emails that aren't coming through? Do you receive emails otherwise?

    Which third party websites are you not receiving them from?

Eddie98's avatar
Eddie98
Up to speed
2 years ago

Hi Ayisha

Thanks for the reply. To the best of my knowledge I am getting all my other emails on this account (although the spam filter can be a bit erratic). The two password reset emails that didn’t come through were from a clothing retailer (I still get their promotional emails) and an insurance company. Both are well established, legitimate websites.

Thanks

Rob

Robert_P's avatar
Robert_P
Forum Team
2 years ago

Have you had these types of emails form these companies previously Eddie98? 

 

Rob

  • Eddie98's avatar
    Eddie98
    Up to speed
    2 years ago

    Yes I have. I still get regular emails from them, just not when I have requested a password change on my account with them.

    • Sabrina_B's avatar
      Sabrina_B
      Forum Team
      2 years ago

      Hi Eddie98 👋. 

      Thanks for reaching out to us. Apologies you are having issues with your email address, so that we can look into this for you we would need to bring you in for a private message. Please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.
       

      Thanks.
       

      Sabrina