Forum Discussion

SueB63's avatar
SueB63
Tuning in
4 days ago

No longer have access to a Blueyonder email account

My daughter can no longer access her blueyonder email account.    She can remember her password and the recovery email doesn't appear to be hers. 

I am the Virgin Media account holder and have been for more than 30 years.

Would appreciate some advice on how she can view her emails.  

Many thanks. 





Blueyonder
email
password

11 Replies

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    4 days ago

    Is her address still linked to your broadband account? 

    • SueB63's avatar
      SueB63
      Tuning in
      4 days ago

      I'm not sure.  How do I find out?

       

      • jpeg1's avatar
        jpeg1
        Alessandro Volta
        4 days ago

        Log into your MVM account. You should find it listed there. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    4 days ago

    She will also need her own VMO2 account under the latest ID changes. 

  • Graham_A's avatar
    Graham_A
    Very Insightful Person
    3 days ago

    SueB63. If the recovery email address is wrong does she have a mobile number set as a third option for signing in? If so has she tried that route?