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eHews's avatar
eHews
Joining in
2 months ago

My blueyonder email accounts have been hacked

Someone hacked my blueyonder address and used it to buy stuff from my Amazon account last week. When I tried to log in on line my password didn't work, and the verification code sent to a rogue email account that was not mine! So they have control of my email account! I spent 3 days on the phone to Vm explaining and attempting to log in with no success. Finally they said this was with their fraud team and technical team and I should leave it to them to sort. They said it may take 3-5 days, that was over 1 week ago, I haven't heard anything. Not sure what I should do and how to resolve this, any ideas?

Blueyonder
email
hacked
Password Reset

1 Reply

  • Sabrina_B's avatar
    Sabrina_B
    Icon for Forum Team rankForum Team
    2 months ago

    Hi eHews 👋.

    Thanks for reaching out to us and welcome to the Community Forums, sorry to hear of the issues that you are facing with your mailbox accounts. So that we can assist you we would need to bring you in for a private message, please look out for the envelope on the top right of your web browser or if you are using a mobile device, it will be located under your profile icon.

     

    Thanks.

     

    Sabrina