Loss of Email - F010762348

My emails too have been restored including all the folders and their contents.  What a relief.  Now to back them up quickly before it happens again.  And do a bit of housekeeping on them too.  I hope everyone else gets theirs back soon too.  They take a little while to download when you first connect after the restore so don't immediately look and say "but they're not there" (as I did!).

Webmail.

My main NTL account is working (apart from not receiving Axels Friday email but did receive it on Outlook) although when I go to Webmail I get " Error   The provided login data to access e-mail server imap.virginmedia.com seems to be wrong. Please correct them"

I am using IMAP.virginmedia.com etc

Two secondary NTL addresses still not working. Second one has been blocked. One of these is however available on Outlook

These accounts have (!) after there names? If I try to edit them I get  

"The entered credential or authentication information does not work or are no longer accepted by provider. Please change them."

I have changed Webmail passwords but makes no difference.

Both Main account & one secondary account  are ok on Outlook with 4 word passwords.

Any help appreciated please.

Thanks

John

Despite getting the email saying all my historic emails are back, I still just have empty folders.

Also the secondary email account has ! by it but I don't know how to sort that out either.  I'm no techie 😞

Most of my historic emails have been restored - but not all. I have big gap of missing emails between 18th June and 1st July. Deleted and added my email account on mobile and tried again - no luck. I'm on ntlworld.

Mine have now been restored. I'm not aware of anything missing. A few are crossed out - they appear to be duplicates of the odd message from after the issues started, and they (the originals and the duplicate) are in the deleted folder which is correct.

All IT Services have outages and major incidents from time to time, it's a fact of life BUT how you deal with them is what's important and Virgin's Major Incident Plan is laughable.  Overnight all of my 'historic' emails have been restored to my main a/c together with full functionality, i.e., it is now back to its pre 18.30 on 18 June state.  Hooray.  HOWEVER, no historic emails have been restored to my second a/c AND IT'S FUNCTIONALITY HAS GONE COMPLETELY.  Outlook can't connect to the server, VM Webmail jus keeps saying the a/c is locked, generate a new p/w.  FirSt & Second Level Help DeskS have generated around half a dozen new p/ws and still can't unlock the a/c.  They admit they don't know why and don't know what to do about it and have rung off - leaving me where exactly......?  I know people from VM monitor this forum, can someone please enlighten me?

Posted this on another thread - but hopefully might be useful to people who are still having issues with connecting to email servers since this was "fixed! cannot connect to the Virgin mail servers - Page 2 - Virgin Media Community - 5122380

So.... I came to this topic as my daughters vm email on outlook stopped working after the recent email issues and "fix" a couple of weeks back. I got round to trying to fix today.

Step 1: we reset her password on her vm account (obviously had to do it via her logon since they deprecated the ability to manage from my own account where I set them up but anyway.... ) ...

Step 2: logged into her webmail with this password - it worked (so at least we could see it).

Step 3: we tried this in Outlook with the new password - it wouldn't connect - surprise

Step 4: I cleaned and updated the PC, and uninstalled reinstalled office. Same result (I knew it would be). You can already tell how much time this was taking.

Step 5: tried as POP - still didn't work

Step 6: I went back through my records and found a contact record with an old password neither of us had remembered (we think was when I gave her the laptop so a couple of years ago at least....) - I say password but I always store as X****nn or whatever, so we had to infer what the *** was - and..... it worked!

So that's a couple of hours of my life I will never get back wasted  because of vm. I suspect what they did to "fix" the email problems was to restore server(s) with old (years old) images - hence the old password working. And now there are 2 passwords to look at the same email... what a farce.

My emails have now been restored, a total shambles from Virgin Media but very relieved to have them back. 

Hi, Despite receiving an email saying your inbox has now been restored, still no emails beyond 19th June via web mail. What is going on this is a joke?

I had a sub folder with some really important emails in it, the folder is back but nothing in it, not happy. The service has steadily gotten worse, been a customer for many years and considering leaving. Plus there is an issue with my partners email linked to my email which I have raised on here (unresolved), things just couldn't get any worse.

I have been unable to access my historic emails since 19th June but today things got even worse. My email account is locked and I have reset the password twice and that made no difference, it has stayed locked. This is totally unacceptable but I am at a total loss about what to do now, anybody got any ideas.