Loss of Email - F010762348

Got an email yesterday saying emails had finally been restored so I now have emails from before 19/06/2023 but all my emails since then have now been deleted.

Having spent a lot of time having to retrieve info that was lost in emails and needed these last few weeks (tickets, bookings, insurance details etc) to then lose the latest lot of emails is not cool, not cool at all VM

When will that issue be fixed?

My wife's had no email since 14 June. I have spent over 3 hours on the phone with 'customer support' - numerous reset attempts and password changes and a promised call-back that never materialized. Apparently my issue has been escalated - but it just feels like stalling tactics. I was told in the last call that email is a free service - suggesting that it was 'tough'. I asked to speak to someone to make a complaint - and apparently the tech support person I was speaking to was also the complaints department - and then they hung up on me! So, to answer your question, I don't think you should waste your time trying to contact anyone. I see people have been moving their email to gmail - that's my next step.

My email has stopped working again.

After the problem of a few weeks ago and the return of send/receive email in Outlook I have waited patiently for the restoration of lost folders that contain important information that I thought were safe. I now cannot access emails (send or receive). I have tried to go via the web but it is asking me to change passwords etc. due to a possible security breach.

Since the problem looks like last time I am reluctant to mess around until I know it is needed. I have had no email from Virgin suggesting this would happen. I did however get one before this current problem saying they were going to restore historic emails by 17 July.

I have been a customer of Virgin since they took over NTL and this is the first time I have had any issues. This whole episode has dented my confidence with Virgin email and because I have recently altered my package I am stuck otherwise I would be looking elsewhere. 

We are still  missing all our folders and emails from before mid-June. It has been nearly a month now. What's happening? Are they gone for good? No recent updates or info from Virgin. No offer of recompense for inconvenience. Very poor service.

I received an email late last night saying that all of my historic emails had been restored, I have checked all of my folders today and it looks like they are all there.

I have had my historic email restored overnight to my ntlworld email address (some 27,000 emails) and received the email from Axel Wehrle to confirm the restoration.

I would be very interested in what actually happened, and why it is taking so long to restore historic emails to those affected. 

I hope historic emails are restored to all affected accounts soon.

I have got up today to find that my historic emails have all been restored. Whilst I am very grateful that they have finally been retrieved I am also very anxious as to what action I should be taking to back them up in case of a future repetition of this technical failure. I have read various posts about backups and downloads but I find them all very confusing. Is there a recognised simple procedure that I can follow?

I received an email today to say that Virgin have now completed the full restoration of my inbox, so all my historic emails should now be available.

However, although the inbox I set up to save my historic emails in has returned, it is empty, so none of my historic emails have been restored.

Has anyone else had the same problem and is there anything I can do about it? - thanks

For the last few days i’ve been unable to access my blueyonder email account, both on my mobile app & webmail. I’ve tried re-entering the imap login details on my phone but keep getting a message indicating the password is incorrect.

I’ve also tried the password reset option via the my virgin media account page mentioned in some other posts, but this doesn’t seem to have sorted the issue. There are two sub accounts linked to the main account which seem to be unaffected, so just looking for some help to sort the access issue with the main account.

Thanks.

This morning all my historic emails and folders were restored and everything now appears to be working properly.

I am though going to back up all my data and important documents separately from the VM mail server and look to use a different email provider such as gmail as I feel it is only a matter of time before VM remove all email support and back up. Disappointing as I have been a VM customer for over 25 years....and I'm not looking forward to notifying everyone of my new email address.....!!!