Resolved
Hi,
We are aware that some customers are experiencing issues with their email service and are very sorry for the inconvenience this is causing. Our teams are working flat out to fully restore all emails as soon as possible.
ModTeam
Update 13/07/23 - This has now been resolved. If you are still having issues, please make your own separate post giving as much detail as possible.
I seem to have had my old emails restored to their folders in Thunderbird today (8 July), with the email from Axel arriving early afternoon. I didn't do anything, change any passwords etc, as some others have tried. So hopefully this is ok now. But I do want to back up / save locally to my PC all these IMAP emails in case VM have a similar issue again - if anyone can recommend an efficient and easy method, I would be very grateful! I have googled it several times over the last week, but I'm not finding a clear answer as to a good back up method. Thanks all - and good luck everyone still waiting for restoration!
Hi LJ99
I too haven't had any look finding an efficient process to transfer my VM webmail folder contents to another platform.
Im currently moving them folder by folder in VM webmail by
1- emptying my current inbox ( I created another folder- Misc -and moved everything into it )
2- selecting one of my folders and moving everything in it to the inbox
3 - waiting for them to load onto another platform (Gmail in my case)
4 - creating a label/file in Gmail and once downloaded into Gmails inbox - moving them to the new label.
5- going back to webmail and moving the inbox (the moved folder) back to the folder
Im about half way through doing this, once completed, Ill move my Misc folder back to the main Inbox....
Phew, there is probably a simpler way but as Ive said before, Im no techy and Id rather do this tedious task than be in the same position again.
I am no techy either. If i was I might understand more of what is happeniing as I find the situation incomprehensible.
I have been unable to send or receive emails since the begining of this whole sorry episode. How much longer will it be before we receive the service we are still paying for,
I had my historic emails restored a day or so ago (thank you) but lost all the ones received and sent since the outage started. Will I get my recent ones back please?
Tried to access my emails tonight, couldn’t access anything, said my account was locked and I may need to generate a new password. Not used emails since early afternoon, where has it gone? Only signed a new contract 2 weeks ago, very unhappy with yet another problem. After years of being a loyal customer do I just cancel everything I have with virgin and just leave?
email system NOT working again 8/07/2023 absolutely fed up wiyh VM give our money back rubbish serive
I'm repeatedly getting the message "Your Virgin Media Mail account is currently available" when trying to use my Virgin email account from the Virgin Media website. However, I'm still able to send and receive emails using the same email account via Mozilla Thunderbird. Doesn't make much sense to me.
My E Mails aren't working again either.
It says "Virgin Media Mail Unavailable" Said my account was locked and I may need to generate a new password.
if you can suffer losing your email address i'd say leave virgin & go elsewhere.
once again your email service is not working
yep !!
Same here..once again.
Absolutely infuriating..it seems to have become an almost weekly event now for VM..the largest ISP in the UK, to just fail with it's webmail service.
You would have thought after the embarrassment the other week, of reaching the national media..that they would have broke heaven and earth to make sure it was finally up and stable.
But nope.
How do people like me who have had an email account with them for decades, simply manage to 'migrate' to another provider..say Gmail etc ? I have countless dozens of real world practical places I am registered on. The basics like banking, Paypal, Amazon, local authority amenities, various health care services, subscribed services that are important, flier registrations in abundance I am willingl signed up to, friends, domestic/household services, DVLA and numerous vehicle sites...and that is just touching the side of how many endless places I am registered with, but could never remember half the important ones..never mind those which are 'personal choice' I am registered with.
Truely feels like VM wants to get rid entirely of the Webmail feature..HOWEVER because millions rely on it, and in many cases as a first port of call lifeline in extreme cases - they feel cornered and looking for a way to drive users away and terminate the service.
So...I was logged into my VM webmail, then once again it was offline. Tonight a bew twist. It told me my webmail was blocked, as I needed to change my password because of a 'breach.' Not an impossible scenario I grant you..though history told me it was Cobblers.
Provided me generously with the links to reset my webmail password..which I duly did. Then went to sign in with the new credentials...and as expected, it sent me a full circle, saying I needed to update...Groundhog Day.
On top of that, I decided to 'Sign Out' of the main portal..BUT..it refused to allow me...!! Actually refused my Logout attempt. Yes, I know I can close the browser physically, and clear cache.
But this is just beyond unacceptable. Surely there must be a regulatory body who can impose fines on an ISP who is consistently failing it's customers, and causing widespread angst when these outages occur. Media attention has not spurred them into action...so hit them where it hurts - in their pockets. I'll bet the service would stabilise pretty sharpish as soon as they begun losing pennies..!!
I opted to receive emails when someone replies. Comical under different circumstances - given I can't bloody access my emails once again :-s
seriously frustrating now cannot access anything once again, important emails receipts etc that i need to access and cant what is going on
now this
This is either because your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore.
fix it virgin
Mine says the same.............
and I am still missing E Mails from the previous issues too
Same here
I'm also getting the 'account currently unavailable' message, alternating with the more familiar "connection error - the service is not available right now" message. Just when we were foolishly starting to believe that things might be finally fixed.
Email was okay earlier today but now showing unavailable/locked.
Page suggests password reset but this has not worked. Just going round in circles!! Really need to access important emails.
good luck !
guess what, sunday morning 1am 9/7 ntlworld kaput again
Same here with the webmail portal. However, my Mail app in W11 seems to be able to connect, albeit slowly.
Anyone know what is going on? Cant get through to my bluyonder mail.since about midnight.and get above message.
Page suggests change password but the instructions dont gel with my Virginmedia account page which I can still get into. Just no way from there into email. See that some people tried to change password and didn't work.
Any help much appreciated because this is urgent matter.
When can one get hold of Virgin on the phone via 150?
Yep, same problem with both mine and my husband's email. We are virgin media and ntlworld. Really, really annoying. Even following the process doesn't work!
it's more rubbish, the email is done again it is as simple as that !
No wonder it's a closed pinned thread - they are too embarrassed and/or lazy to be honest.
This webmail failure has been happening for month after month. And YET..??
Your 'help' suggests that customers perform a full virus scan,,? WHY ? Is it likely that thousands upon thousands of customers have been infected with a Virus..? I am subject to these regular webmail outages like so many - and can assure you, you could spend a lifetime trying to find a way to get a virus on my system - and fail.
I have almost zero doubt that a virus is causing any issue whatsoever, to all those others whose webmail has been truely screwed up by your ineptitude (as a mouthpiece for VM..not you personally)
BUT...It gets even BETTER your Pinned Message. So Bloody Stupid, that despite my anger I laughed out loud !!
"perform a full virus scan on all devices where you have used your email address to prevent your email address and IP address from being picked up by our spam and abuse system."
So tell me. How precisely is a virus scan of our home system likely to detect a virus (which like Russians and the threat to their soverignity does not exist). In other words *HOW* can a local virus scan detect YOUR supplied email/webmail client being detected as spam/abuse - when the whole thing emanates from...*drum roll* YOU...Virgin Media !!!
Sending thousands of people on wild goose chases, when it simply is the fact that your systems are not being maintained, and the cause is..approximately...100% down to you - not the end user, many whom will be panicing thinking they've somehow inadvertently downloaded a virus. This is a nationwide gigantic rolling ongoing issue - how cheap to pass the 'potential' solution/problem back to paying customers - when you know full well that that is absolute horse manure.
Get some responsibility about you, and STOP spewing nonsense, lies, and mis-direction. This is a FAULT at your end..was at the start, and still is now. Yet you try with slight of hand to pass it back to customers about fictional problems, and steps they need to take to resolve it.
Just STOP lying, and invest the effort you put here in creating fairytales, into pressurising the Upper Echelons of Virgin Media to determine when..or if..they ever will resolve the problems. Not convinced they want to - as stated before. Seems like a blunt knife approach to cut away webmail from your platform altogether...except no one has the balls to be honest about it.
Pete
With webmail, I too am getting "Connection error. The service is not available right now".
But POP3 is still working. I just sent a test Email to my Gmail address from my Outlook client and it has arrived OK.
Yes, I can also send and receive emails if I use Virgin Mail through my client email service (MozillaThunderbird). The server is IMAP. But it's still disturbing that yet again Virgin Mail is not working on its website - and no sign of it being fixed.
