Forum Discussion

Dalek's avatar
Dalek
On our wavelength
9 days ago
Solved

Blueyonder Webmail - 403 Forbidden

Went to use the webmail yesterday for my blueyonder account as i suspect i might have something stuck in the junk folder. Can't access it, getting a 403 Forbidden error message. Same just now.

Tried on multiple browsers on a pc and also on my iphone, all the same.

Anyone else getting the same ?

ETA for a resolution ?

 

 

Blueyonder
email
webmail
  • coenoby's avatar
    coenoby
    9 days ago

    Dalek​ "Can't access it, getting a 403 Forbidden error message."

    That means that VM have locked your account for some reason.

    Here's how to unlock it:

    Sign into the My Virgin media account  https://www.virginmedia.com/myvmo2  for the email concerned with your VMO2ID
    Select "Account Settings"
    Select "Identity & Security Settings"
    Select "Manage your products"
    Select "Manage email app password"
    Click on the blue button 'Get New Password'

    As part of that process you will get a pop up message asking you to verify your email address and you'll be sent a one time passcode to enter on the next page to verify it's you. Once verified you'll then be given an app password and your webmail account should now be unlocked to allow you access your emails.

    However, if you also access your VM email account via an email app (such as Outlook of the Apple Mail app) you need to note down that mail app password (it will be in the format "word-word-word-word") and then update the password held in your email app. It often takes a bit longer to unlock app access so leave it an hour or so before testing again with the app.

    Try that and see how it goes.

    Coenoby

     

4 Replies

  • Dalek's avatar
    Dalek
    On our wavelength
    12 hours ago

    This resolved my problem, however this is the 2nd time i have had to do this since "the change" to the email system or authentication system, who knows what was changed as we have not had any notification of it anyway. Is there a way to find out why my account was logged out ?

  • Blueyonderer's avatar
    Blueyonderer
    Up to speed
    9 days ago

    This helped solve a similar issue for me. A manual password reset had no effect but using the system-generated one as above allowed my wife back into her email which had stopped working for no apparent reason this morning. Thanks!

    • coenoby's avatar
      coenoby
      Very Insightful Person
      9 days ago

      Blueyonderer​ 

       Resetting the Mail App password for the account usually does the trick.  😉

      I'm pleased to hear that it worked for your wife's account.

      Coenoby

  • coenoby's avatar
    coenoby
    Very Insightful Person
    9 days ago

    Dalek​ "Can't access it, getting a 403 Forbidden error message."

    That means that VM have locked your account for some reason.

    Here's how to unlock it:

    Sign into the My Virgin media account  https://www.virginmedia.com/myvmo2  for the email concerned with your VMO2ID
    Select "Account Settings"
    Select "Identity & Security Settings"
    Select "Manage your products"
    Select "Manage email app password"
    Click on the blue button 'Get New Password'

    As part of that process you will get a pop up message asking you to verify your email address and you'll be sent a one time passcode to enter on the next page to verify it's you. Once verified you'll then be given an app password and your webmail account should now be unlocked to allow you access your emails.

    However, if you also access your VM email account via an email app (such as Outlook of the Apple Mail app) you need to note down that mail app password (it will be in the format "word-word-word-word") and then update the password held in your email app. It often takes a bit longer to unlock app access so leave it an hour or so before testing again with the app.

    Try that and see how it goes.

    Coenoby