Forum Discussion

sallyballybee's avatar
sallyballybee
Just joined
2 days ago

Blueyonder email, power of attorney

Wondering if there is anyone who can help me out - my dad has dementia and is locked out of his blueyonder email account and subsequently unable to access his virgin account. It's no longer in use but there are many payments linked to the email acct, as well as the virgin TV, Internet, etc. subscription.

I know that blueyonder and Virgin are linked in some way but that's about as close as I've managed to get in untangling this mess and I've not managed to get ahold of anyone from Virgin to speak to about it. I have power of attorney but there don't seem to be any readily accessible resources on handling this.

If anyone has any experience with this, advice, or even contacts I can speak to, I would appreciate any help :) this is hard to deal with and it's even harder to get big companies to pay attention to us little folk!

Thank you for reading!

account
Blueyonder
email
Password Reset

2 Replies

  • newapollo's avatar
    newapollo
    Very Insightful Person
    2 days ago

    Hi sallyballybee​ 

    A member of the Forum Team may be able to pick this up for you to action electronically although it can take them a day or two to pick up the post.

    The following post of mine <here> may help which links to VM's POA, which includes an email address for you to use. (Due to forum policy if I posted the contact email address it would be deleted)

  • Steven_L's avatar
    Steven_L
    Icon for Forum Team rankForum Team
    14 hours ago

    Hello sallyballybee,

    Welcome to the Community and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to speak to resolve this issue with your Dad's mailbox. So to confirm that your dad does have an active Virgin Media broadband contract and has the email address always been associated with that account?

    Kind Regards,

    Steven_L