Forum Discussion

Mr_Crabbit's avatar
Mr_Crabbit
Dialled in
4 days ago

Action needed: We are closing your email account

Dear All,

This again. Both of my virgin.net email addresses received an email informing me...

 "As you no longer have Virgin Media services, your Virgin Media email address will become inactive. We’ll close your Virgin Media email account in 30 days on 5 July 2025, which means you won’t be able to access your inbox after that and the contents of your account will be removed and permanently deleted."

I went through this in October last year, see Email account closure | Virgin Media Community - 5575366

and Virgin.net email addresses Blocked | Virgin Media Community - 5591660

As stated above, I have been an uninterrupted virgin.net / ntlworld.com / virginmedia.com customer since January 1997. Will somebody at Virgin Media please make a formal association between my legacy virgin.net and ntlworld.com addresses and my current Virgin Media account? I am still paying a three figure sum every month for Virgin Media services I am being told I no longer have.

I regained access to my virgin.net mail boxes last October by resetting their passwords and hoped this wouldn't be an issue again. I still make minimal use of the mail server space allocated by using a POP3 connection and Outlook365.

Thank you.

email
ntlworld
virgin.net

3 Replies

  • VK50's avatar
    VK50
    On our wavelength
    4 days ago

    Virgin services are getting steadily worse.  Expensive for what you get too.  I have been locked out of my e-mail several times for no apparent reason with need to reset both Virgin and app passwords plus faffing around getting 2FA numbers from a second email - which e-mail has always worked.  Looks like a change of ISP coming up for me.

    • jpeg1's avatar
      jpeg1
      Alessandro Volta
      4 days ago

      You'd be hard pushed to find another ISP offering email as part of their service. 

      To put an end to the ongoing problems with VM's email you need to find another email provider. 

  • Robert_P's avatar
    Robert_P
    Icon for Forum Team rankForum Team
    3 days ago

    Hello Mr_Crabbit

     

    Sorry to hear of the email issues and recent correspondence received in regards to their closure. We appreciate you taking the time to raise this with us via the forums.

     

    If a customer cancels their services, as outlined in our Terms and Conditions email accounts may be closed up to 90 days after the disconnection. As you are still an active customer, this shouldn't be the case for you and we're happy to take a look at what is happening.

     

    I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.