Action needed: We are closing your email account

Question

Dear All,This again. Both of my virgin.net email addresses received an email informing me...&nbsp;"As you no longer have Virgin Media services, your Virgin Media email address will become inactive. We’ll close your Virgin Media email account in 30 days on 5 July 2025, which means you won’t be able to access your inbox after that and the contents of your account will be removed and permanently deleted."I went through this in October last year, see Email account closure | Virgin Media Community - 5575366and Virgin.net email addresses Blocked | Virgin Media Community - 5591660As stated above, I have been an uninterrupted virgin.net / ntlworld.com / virginmedia.com customer since January 1997. Will somebody at Virgin Media please make a formal association between my legacy virgin.net and ntlworld.com addresses and my current Virgin Media account? I am still paying a three figure sum every month for Virgin Media services I am being told I no longer have.I regained access to my virgin.net mail boxes last October by resetting their passwords and hoped this wouldn't be an issue again. I still make minimal use of the mail server space allocated by using a POP3 connection and Outlook365.Thank you.

goslow · Answer

Unfortunately that is the process that is available where moving one account wipes out the others.

If it is just one virgin.net account, which is not associated with your VM broadband services, you at least have an opportunity before 5 July to close down that account in a managed way and switch contacts to that account elsewhere.

If you have other mailboxes under your VM broadband account you should also consider what the long term prospect for those mailboxes might be. The way VM has set up the present arrangement and management of its email service, the total number of VM email users will only decline. In a world of corporate cost cutting, there is only one logical outcome for VM email in the end.

Robert_P · Answer

Hello Mr_Crabbit
&nbsp;
Sorry to hear of the email issues and recent correspondence received in regards to their closure. We appreciate you taking the time to raise this with us via the forums.
&nbsp;
If a customer cancels their services, as outlined in our Terms and Conditions email accounts may be closed up to 90 days after the disconnection. As you are still an active customer, this shouldn't be the case for you and we're happy to take a look at what is happening.
&nbsp;
I will send you a Private Message, please keep an eye out in the top right when signed into the forums for the envelope. This is where you will be able to find my Private Message and be able to respond.

jpeg1 · Answer

There have been many indications on here that VM is no longer interested in keeping the email service running. Your own experience is just one example.

You would be well advised to start now in moving your contacts to a different email provider. This will put a stop to your current problems with VM, and prevent you receiving another of those "Your email is closing" emails when the service is finally shut down.

newapollo · Answer

The way ahead for some ISPs?&nbsp;/plusnet-gives-up-on-free-uk-email-and-webspaceInternet provider Plusnet recently began notifying customers that they “will no longer be offering an email service to new or existing” users of their broadband service, and have instead begun the process of migrating users of their legacy services (inc. webspace and domains) to a new platform. But the new service won’t remain free.The migration, which will also impact a variety of Plusnet’s older brands/domains (e.g. Madasafish, Callnetuk, Care4free, Dialstart, Freenetname, Globalnet, IC24, ICScotland, Totalserve and Totalise, and Metronet), will see customers having their related accounts, addresses, folders and settings migrated to a new platform delivered by /Greenby – part of the Enix Group.Greenby will provide the migrated users with a double their current mailbox storage (2GB), a dedicated support team and a “modern Email platform with excellent reliability” But the catch is that the new service won’t remain free.Plusnet say, "We have arranged for this service to be free for two years after you have migrated. This will be applicable for all current Plusnet Broadband customers whose email service is linked to an active Plusnet Broadband account.&nbsp; It will become chargeable after this point and Greenby will be in touch with more information on this. If you have any questions in the meantime please get in touch with Greenby.&nbsp;If you're not a Plusnet Broadband customer, and don't have a broadband service linked to your Plusnet email address, you'll have a 30 day grace period to support the move to Greenby, thereafter it will be chargeable at £15 a year."

VK50 · Answer

Virgin services are getting steadily worse.&nbsp; Expensive for what you get too.&nbsp; I have been locked out of my e-mail several times for no apparent reason with need to reset both Virgin and app passwords plus faffing around getting 2FA numbers from a second email - which e-mail has always worked.&nbsp; Looks like a change of ISP coming up for me.

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Action needed: We are closing your email account

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