Forum Discussion

Mr_Crabbit's avatar
Mr_Crabbit
Dialled in
3 months ago

Virgin.net email addresses Blocked

The last incoming email to my main virgin.net email address of 27 years arrived today at 14:07. The last one to my secondary virgin.net email address arrived at 13:16. Since then, the account passwords no longer work. I am using POP3 settings on a current classic Outlook365 email client. I suspect this is a symptom of the great legacy email address shut down. I am a current Virginmedia customer and have been since day one. I was using ntlworld.com and Virgin Net when they merged. Will somebody please explain what is going to happen to email sent to my virgin.net addresses? Emails sent to them are not being bounced back. Thank you.

  • 用心棒's avatar
    用心棒
    Very Insightful Person

    If the receiving email server has not bounced the message then they have been accepted for delivery to your account's mailbox. Consider signing into webmail here https://mail2.virginmedia.com, to confirm this.

    -- 
    I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more
    Have I helped? Select Mark as Helpful Answer or 🖒 Kudos to say thanks

     

    • Mr_Crabbit's avatar
      Mr_Crabbit
      Dialled in

      When trying to access webmail I get...

      https://www.virginmedia.com/help/virgin-media-mail-unavailable 

      ...and the message "...your Virgin Media Mail account is locked, or because you don’t have an active account with us anymore. If you have an existing Virgin Media Mail account with us, please follow the steps below, as your account may have been locked as a security precaution."

      I spend a three figure sum of money every month with Virginmedia. I can see I'm expected to try resetting my password but I don't have much confidence that it will be a worthwhile exercise, given the company's very unhelpful attitude towards legacy email accounts.

  • goslow's avatar
    goslow
    Alessandro Volta

    If you are a VM broadband customer, have you discussed any options you might have for preserving the .net mailbox(es) with someone from the VM forum team on here?

    You have made several topics on the subject but can't see if you have done that on the public topics.

    Your recent topics go back to Oct 2024 so your .net mailbox(es) may now be in the first stage of deletion if nothing else has changed since then.

    • Mr_Crabbit's avatar
      Mr_Crabbit
      Dialled in

      goslow wrote:

      If you are a VM broadband customer, have you discussed any options you might have for preserving the .net mailbox(es) with someone from the VM forum team on here?


       

      I have been an uninterrupted VM broadband customer since day one. I haven't discussed any options with the forum team recently. Last time I did that I was told that I may be able to keep one virgin.net email address by transferring it to what Virginmedia consider my live account. I was also told that if they do that, it would replace my current email accounts.

      When I joined Virgin.net I set up the 5 email addresses that were permitted then. I use(d) 2 of them daily. My wife and two daughters used the other three but the powers that be will be delighted to hear they have now given up on being able to access theirs when confronted with the "change your password" routine.

      When I joined ntlworld cable I set up 2 ntlworld.com email addresses. Both are used regularly and as logins to various websites.

      When ntlworld and virgin.net merged to form Virginmedia I was given the option of setting up virginmedia.com email addresses. I declined to set up any more addresses thinking four was enough. As I understand the current situation, Virginmedia do not want the hassle of hosting email accounts now and in the future and are doing what they can to encourage customers to go elsewhere for email services. It seems to me that if I take the option to transfer my most useful and widely used virgin.net email account to my Virginmedia account I lose 6 others permanently, which is not very helpful. Perhaps I misunderstood what I was told.

      I have the customer account numbers and area codes for both my virgin.net and virginmedia accounts. I wish someone would take the time to formally make the connection between them both and keep the virgin.net addresses live. Thank you.


      • John_GS's avatar
        John_GS
        Forum Team

        Hi Mr_Crabbit 

        Thanks for posting and welcome back to the community.

        I'll send you a PM now to assist further.

  • goslow's avatar
    goslow
    Alessandro Volta

    It sounds like you have already received the available options from the VM forum team, as I understand them to be.