Email account closure
Same here, I am curious as to why my email account is being closed. I have had my virgin.net email address since January 1997, and still use it daily. It is tied to numerous online accounts. Every time there is a glitch with the email service and I try to get help, the party line seems to be that legacy email addresses such as virgin.net, blueyonder and ntlworld.com are being phased out and I should go away to another provider. I would much rather not.
To let you know how I got here:
In 1997, I was a dial-up internet user and Virgin.net was my ISP. I set up the five free email addresses that were allocated to me at the time to allow my wife & daughters to have their own addresses.
In 2000, we moved house and started using ntlworld for cable TV & telephone. A few months later, I was contacted my someone from ntlworld who noticed I was using my telephone line to access the internet & my email regularly. He suggested I use ntlworld as a faster cable ISP and I’d get new email addresses there. I declined his offer as my email address was very important to me after only three and a half years. He said I could keep using it as Virgin.net used ntlworld’s backbone and servers. Sold! I was allocated an ntlworld email address that is only really used to login to my account. When ntlworld and Virgin.net amalgamated to form Virgin Media, the Virgin.net account could not be used to pay for the service and if memory serves, the ntlworld account transitioned to my current Virgin Media one. I did not make any new virginmedia.com email addresses at the time. I still use my ntlworld email address to login to my account but I see I am being pushed to associate a third party email address with that account now. That is a subject for another thread I believe.
Bottom line for me is that I have been an uninterrupted Virgin.net / ntlworld / Virgin Media customer since 1997. Having a virgin.net email address is a big factor in my customer loyalty. If I am forced to go elsewhere for an email service, a considerable tie has been cast off and I'll be much more inclined to look at Virgin Media's competitors.