Forum Discussion

Killie's avatar
Killie
Just joined
7 days ago

WiFi Pods Not Connecting

I’ve been trying for a long time now. Got a brand new hub 5, everything is working fine apart from my video doorbell which stops working as soon as you put it outside…ergo pointless. They sent me a pod. I’ve plugged it in all over the house, eventually trying in the same room as the hub, just over 3 metres away with nothing in between. Still the pod just flashes when I plug it in and never connects. Tried on my desktop (Mac) and via the VM App. I’ve reset everything twice and deleted and downloaded everything again…same result every time. Online chat got nowhere either and I don’t work hours conducive to calling in. Anyone help?

Connection
Hub 5
WIFI
wifi pod

1 Reply

  • Kath_P's avatar
    Kath_P
    Icon for Forum Team rankForum Team
    5 days ago

    Hi Killie, 

    Thanks for taking the time to contact us via the Community. It's lovely having you on board with us in the Forums. ⭐

    We're sorry to hear you're having issues with getting the pod up and running. This is something we can certainly check for you but in order to do that I'll need to confirm some information with you to pass security. 

    I've sent you a direct message to allow us to do this with you in a private space. Just click on the little ✉ at the top right-hand side of the page to access your inbox. :)

    Many thanks,