We are new to Scotland and we have just gotten the Virgin broadband Hub 3.0 so we can get connected to the internet.
When we ordered the Hub we were told fibre was good for our rental, but we cannot find a plug anywhere around the house.
Do we (or the landlord) need to get someone out to install something? Surely if it says the fibre is connected to this house it should be somewhere in the property, right?
TYIA
Standard cut/paste reply to a 'missing wall socket' topic is ...
Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A few examples of the kind of things to look for are in the images below from past topics.
https://community.virginmedia.com/t5/QuickStart-set-up-and/Untidy-installation/m-p/5433266#M239199
https://community.virginmedia.com/t5/QuickStart-set-up-and/Reconfigure-my-setup/m-p/5434572#M239308
https://community.virginmedia.com/t5/QuickStart-set-up-and/No-wall-socket/td-p/5395897
A wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.
If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together
https://www.diy.com/departments/slx-coaxial-connector-19mm/5028422001905_BQ.prd
Also available from the likes of Screwfix, Homebase, Toolstation etc.
If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home.
If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.
BUT if you are renting check with your landlord what the position is with wayleave and VM before installing anything new in your home, particularly running in new cables.
Get the landlord's permission in writing before proceeding with any engaging VM to perform external and/or internal cable work.
Only once that is in order ...
VM New Install Assistance
Call the Pre-installation and delivery team on 0800 052 1734.
Explain what needs to be done and book an engineer visit.
