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designerphill's avatar
designerphill
Joining in
21 hours ago

Solid redline on my hub3

Hi just out of nowhere my router has stopped working with only a solid red line from what I have read it’s over heating however it doesn’t feel hot to the touch I did however turn it of for 15 mins with no change so i did factory reset still nothing it come back online for 1 min then back to nothing how do I go about swooping it out for a replacement? Cheers phill 

1 Reply

  • jbrennand's avatar
    jbrennand
    Very Insightful Person

    As it isnt working - just call it in on the fault line on 150 (VM Phone - free) or 0345 454 1111 (any other phone - national rate). Use option 2 (faults), dont press any other buttons when offered and you should be in the queue for the next agent.