Forum Discussion

Jt_Wifi_Woes's avatar
Jt_Wifi_Woes
Tuning in
10 months ago

PODS keep dropping connection

I have a hub 5 (factory settings, long press reboot several times over the last year) and 3 white pods. Once or twice a months 1 or all of the pods would just stop connecting, more often than not all of them, just doing the slow blink. 
1-2 days of resetting things and turning them back on in various orders it’d start working again until it stopped and same thing again. Someone came out to look at it, no luck, one of the pods was replaced and that helped for a couple of weeks then didn’t. 
Seems to be a little more reliable with just 2 pods rather than 3 but still not great.

Doesn’t help the hub enters the house in the corner furtherst from where we spend most of our time.

Sometimes just flicking the hub off and back on is enough to send the whole lot into a spin for days. Any advice/help much appreciated. 

Connection
pod
WIFI
  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    10 months ago

    Just to double check... are your issues only evident on wifi/Pod connections or do you see them at the same times on devices connected directly on ethernet cables? If you don't know, can you check on one to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?
    What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?

    Re the pods...

    See if anything in message 5 in this thread helps to connect Pods…

    https://community.virginmedia.com/t5/Networking-and-WiFi/WiFi-boosters-needed/m-p/5122436#M497217

     

    • Jt_Wifi_Woes's avatar
      Jt_Wifi_Woes
      Tuning in
      10 months ago

      Thanks, Ethernet works fine when the pods don’t, hub 5 and solid white hub light throughout (so fine I think?), and I did see that thread thanks. Still unhappy intermittently although back working today after 2 days not working. 

  • jpeg1's avatar
    jpeg1
    Alessandro Volta
    10 months ago

    Just to add to John's excellent advice, 

    If the pods are losing contact with the Hub, they may be too far away from it. The proper location for a pod is half way between the Hub and the room with poor signal. If you put the Pod in the same room, it can only receive the same poor signal. 

    Also, if the Hub would be better located in the room where you most use the WiFi you can book a technician to move it for a fixed price of £25.

    • Jt_Wifi_Woes's avatar
      Jt_Wifi_Woes
      Tuning in
      10 months ago

      Pods are all -50-60 dBm from nearest hub/pod. Worst is ~62, 5Ghz, that too far?

      didn't know I could ask for the hub to be moved! How do you do that? 

      • jpeg1's avatar
        jpeg1
        Alessandro Volta
        10 months ago

        You can have the Hub moved by phoning the usual CS number or waiting for staff to pick this up. Cost £25.

  • Client62's avatar
    Client62
    Alessandro Volta
    10 months ago

    I avoid using the RESET button on the VM Hub, it often causes the Hub to revert to a very old version of the firmware and in the case of the Hub 5 that would bring back significant defects with Wi-Fi & DHCP & reliability.

  • Client62's avatar
    Client62
    Alessandro Volta
    10 months ago

    Have you considered abandoning the VM Pods and investing in a decent Wi-Fi Mesh or some Wireless Access Points ?

    We have a Hub 3 in Router mode plus a pair of Wireless Access Points this provides very solid Wi-Fi coverage for a dozen rooms on two levels. But most important, it is our kit and fully under our control.

    • Jt_Wifi_Woes's avatar
      Jt_Wifi_Woes
      Tuning in
      10 months ago

      Fair point, was hoping to save myself hundreds of pounds 😔

      what mesh did you go for?

  • Jt_Wifi_Woes's avatar
    Jt_Wifi_Woes
    Tuning in
    10 months ago

    All 3 pods working fine last night. Wake up and all 3 are slow blinking. WiFi scan shows none are broadcasting detectable WiFi signal, is that expected? 

  • Jt_Wifi_Woes's avatar
    Jt_Wifi_Woes
    Tuning in
    10 months ago

    I have pretty much the same issue, Hub 5 and can't get the WiFi Pods to work reliably. I've tried all of the suggestions within this thread so far, they just won’t work reliably. Can someone help?

    • Zach_R's avatar
      Zach_R
      Forum Team
      9 months ago

      Hi Jt_Wifi_Woes,

      Thank you for your posts and welcome to our community forums. We're here to help.

      I'm sorry to hear you're having some trouble with you Wi-Fi service from the Wi-Fi Pods occasionally. Are you noticing any kind of notable pattern as to when this issue occurs? Have you perform a scan with the Connect App at all to see if that offers any further details?

      Thanks,
       

      • Jt_Wifi_Woes's avatar
        Jt_Wifi_Woes
        Tuning in
        9 months ago

        No pattern, for a while I wondered if they were too close together and confusing each other but for the last 2 days I’ve only had 1 pod on. Working fine this morning, came home this afternoon and it was long blinking and stopped working. Cue 30 minutes of turning everything off, router back on, wait, pod on, wait, maybe it’ll work again or maybe not. 

        currently only hub is on so patchy WiFi in most of the house and the connect app just says there’s a problem and the pod can’t be found.