Forum Discussion

Alex0110's avatar
Alex0110
Tuning in
2 days ago

Internet dropping + VOIP down after HUB 5X router update to version 7.8.3-2410.5

Since the router updated around 2:50am on 20/08/2025 I've been having random drops in connection. I thought it was just 1 app on my phone I was using being slow but the same is for my Sonos speaker and online gaming (PC over ethernet). eg sonos stops for a couple seconds and losing connection in games

Prior to the update I had no issues and it occurs during non-peak times as well as peak, just now around 10 mins ago (3:00am). The "network log" doesn't log much detail and doesn't show anything related apart from me logging into the WAN interface and IPV6 address not available, I wont restart that thread lol. Also tried a router restart, no difference.

VOIP has also been unavailable since the update. Confirmed in Hub 5x status home page and within network status. Wifi calling also doesnt show within my phone icons too.

I've just started a quality monitor so will update later today if anything shows up

Hub 5x 1 gig Symmetric - XGS-PON

Anyone else noticed this issue and any VM staff able to look into it further?

Thanks :)

 

 

Broadband
Hub 5
router
router update
software update
update

11 Replies

    • Client62's avatar
      Client62
      Alessandro Volta
      21 hours ago

      I did not think VM offered a landline type of telephone service via the Hub 5x RJ11 ports.
      If that is the case, seeing "IP_VOIP Down" might be normal.

    • Alex0110's avatar
      Alex0110
      Tuning in
      22 hours ago

      It doesn't show the wifi calling icon on my s23 ultra but did prior to 20th august. 

      • Roger_Gooner's avatar
        Roger_Gooner
        Alessandro Volta
        22 hours ago

        Ah, you've got WifI calling (different to VoIP). Have you checked that it hasn't become disabled and the WiFi settings may report the signal rating. The icon won't appear in an area with a strong mobile signal or, if in a poor mobile area, the WiFi signal is poor. How many bars do you have?

  • MancSoulja's avatar
    MancSoulja
    Tuning in
    2 days ago

    I'm having the same issue, well I think I am, my internet is dropping out every few hours but it doesn’t recover. It just stays off until I restart my router, is everyone experiencing the same issue?

  • bigroley's avatar
    bigroley
    Settling in
    2 days ago

    Another odd thing - I now get a security error when I browse to the router homepage since the update as well...     and also the new firmware update still doesn't add in Modem Mode either ;-)  

    • Alex0110's avatar
      Alex0110
      Tuning in
      24 hours ago

      Yeah I have that too, I think its for those people that see the "Not secure" next to the URL tab and they worry about it. bit annoying having to click through it each time I login to the router

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    2 days ago

    If this affects enough users and causes lots of complaints, perhaps VM will roll back the firmware?

  • bigroley's avatar
    bigroley
    Settling in
    2 days ago

    Same issue - been fine for months and the 7.8.3-2410.5 upgrade hit my Hub5x yesterday and nothing has worked properly since - internet drops constantly, Alexa devices not working properly anymore.   Have done the factory reset but that doesn't revert the firmware back - basically have an unusable service at the moment.