Internet connection keeps cutting out

"I have no idea what my original network name and password are, so haven't dared do this."
Check for these details on a sticker on the bottom side of the VM Hub.

As you may be realising repeated restarts / reset of the VM Hub are not fixing anything & are best avoided.
Check the Upstream / Downstream status tabs of the VM Hub for signal level and error issues.

If this is a Wi-Fi only issues ( we don't know that )

1) Disable Smart Wi-Fi aka Wireless Channel Optimization

2) Change from Auto Channel selection to manual using Channel 1 or 6 or 11 only on the 2.4GHz band

3) Try 36 or 44 on the 5Ghz band.  

VM Hubs can be slow to change channels and this results in random loss of the Wi-Fi signal.

Spot on.

Thanks for replies.

I think it may be that the hub itself is faulty.

Still getting short outages and comes back on.

But after running test via online option, none of the lights on my hub are working. I have to rely on the icon on my computer to tell me it is connected!

I tried to phone as I thought the helpline was 8am to 8pm but having made me go through stupid number of steps to confirm who I am they then said they were shut.

It cut out twice while typing above, and now again when adding this.

Not sure if this information indicates problem as in one column it goes on about "critical" and "warning" but the numbers dont mean anything to me.

Is the LED setting in your Hub turned on?  As in Intensity > 0?

MAC addresses are automatically starred out.  The network log is useable.

The RCS Partial Service message suggests that at a reboot, not all channels were connected.  We'd need to see your full stats (upstream/downstream) to be able to make an opinion.  You can ignore the Critical message.  T3 Timeout can occur at any time for any reason.  If you get a succession of them, followed by a T4 Timeout (which will reset the Hub), then you ,ay have a problem.  My circuit always reports T3 events, at least once or twice a day but I never have any outages.

Long and short of it is that the Network Log is only as good as the depth of information ity carries - and in any case it needs to be read in conjunction with the other stats I mentioned.  Some Hubs (e.g. Hub 3) do very sparse reporting due to their lack of processing power and RAM.

Finally, there is a sticker on your Hub which provides the original network name and password.

Am grateful for all messages.

Unfortunately need to log off shortly and dont want to try anything new (to me) in a rush.

hopefully can try later tonight.

Thanks all

Just came back to say again thanks.

Late last night I had a connection of long enough to run the 20 minute online status check, and it said all my equipment, links etc., were okay.

But this time when i did a status update it admitted there was a fault. And I should come back in 24 hours (which has now happened 3 times.

So today I spoke to support and an engineer will come a check. But i would have thought 3 automated reports that there are problems with the internet connection should have meant they would have arranged an automatic repair or whatever.

Instead of sending me on a wild goose chase about was it my settings, etc..

Interestingly, my modem now shows the On light (horizontal yellow light) at the bottom, but the connection light that are either green or red do not display. I suspect it is just old. A Hub 3

So VM engineer came today.

New modem set up and (so far) much improved connection.

Thanks for responses.

Somehow the online analysis by VM should be improved because it just says come back in 23 hours if you still have the problem.