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TobyK12's avatar
TobyK12
Just joined
15 hours ago

Intermittent Signal in your area loop

On I think the 9th of October I noticed some serious spiking of ping when playing games on my PC, connected via Ethernet, also issues with other devices connected via WiFi such as my PS5 and IPhone. I figured id check the area status and got the "Intermittent Signal in your area" and it says were looking into it check back in 24 hours blah blah blah. Well its been over 10 days and its gotten worse if anything. Im not super techy when it comes to diagnosing internet problems but using Discords ping box I can see constant packet loss of sometimes 95% which I cant imagine is supposed to happen and my "ms" usually sits around 23ms but every 5 seconds it will spike to around 50ms so yeh something is very wrong and nothing is being done about it. Not to mention the fact that trying to book an engineer visit a bunch of mind numbing hoops.

Broadband
Connection
Help
Hub 5

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  • Client62's avatar
    Client62
    Alessandro Volta
    13 hours ago

    the webstie is so yeh   :  Means what ?

    Multiple speed tests showing the Downstream speed is 1/2 the expected and the Upstream speed being 1/20th what is expected for a Gig 1 connection.

    This looks like a VM service fault.  If it affects the street, that needs to be fixed first and then see if an Engineer is still required for you.

    The Upstream power levels are very much lower than usual, does this mean an attenuator has been removed from the COAX cable feeding the VM Hub ?


    • TobyK12's avatar
      TobyK12
      Just joined
      13 hours ago

      It just feels like some mixed signals from VM, im getting things saying its not faulty and others that saying it is but thats irrelevant since there is a clear issue here. I'll have another look at the cables but ive checked em already. Ive not asked anyone around my area but I know someone sort of close to me has been having issues just not as drastic as mine.

  • Client62's avatar
    Client62
    Alessandro Volta
    13 hours ago

    Any method that reports a fault, confirms VM are aware of the fault and it is in hand.
    There are no further steps you can take until it is fixed.

    Remember the test you ran that showed 95% loss of packets, well exactly that is reflected in the Upstream speed being only 5% of what is expected for Gig 1. This is the fault.