For about a week now I have been experiencing frequent drop outs and speeds well below what is “guaranteed” by the gig1 fill fibre package and hub 5x. I called virgin media and was told they detect no issue, yet the problem has persisted. This WiFi package was only installed about 3 weeks ago and for 1 week it is has been dropping out. DH9 post code
Hmm all this auto speed test and checking they do and there no problem....nooo!
setup a BQM
Broadband Quality Monitor | thinkbroadband
Check the Service Speed:
https://www.samknows.com/realspeed/
Once the test begins click on: Run full test
to include: Latency, Jitter, Packet loss & Upload speed
The speed at the Hub should reflect your subscription rate.
The same “Samknows Realspeed” tests are available as very handy
apps for iPhone/iPad and Android mobile / tablets
Check for known faults in your street. Try both methods:
Call the local fault line: 0800 561 0061 – this is an automated number.
https://www.virginmedia.com/help/check/status/identification/identify
