My broadband is constantly dropping off and has been for days on all devices. The app says I have a good signal, as does the website. This simply isn’t true. I’ve tried disconnecting devices and rebooting the hub. This is on Plymouth… what can I do??
Forum TeamHi lindsaygi 👋 Thank you for your post and welcome to the Virgin Media Community 🙂
We're sorry to hear about the issues you've been having with your broadband service 😔
How have things been since you posted? Also, have you tried following the advice provided by Client62?
Advice on how to fix internet problems can be found here.
Please pop back to us at your earliest convenience.
Regards,
Daniel
Are you quite sure that disconnecting devices with the Connect app has not resulted in those devices now being blocked from access to the Hub ?
I'd stop using the Connect app and look in the Hub's admin menus to make sure that :
1) Wi-Fi Pausing was Disabled
2) and that the MAC Filtering list was empty
These are two distinct places where device access can be blocked by the Hub,
both need to be checked & cleared of all entries.
