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davem641's avatar
davem641
On our wavelength
3 years ago
Solved

Hive Hub won't connect to Internet

We had a Virgin broadband outage for most of Saturday, and since then the Hive hub wont connect to the Internet. We get a constantly flashing green light, which means it's trying to get an Internet connection.

Our internet connection is working though, generally 40mbs - yes it's slow but is quite normal for us.

I tried resetting the hub, via a paperclip, but this didnt make the Hive hub connect.

I have Virgin Hub3 in modem mode, connected to a TP-Link wireless mesh via an ethernet cable. The TP-Link network sees the Hive Hub.

Any ideas what Virgin changed during the broadband outage?

 

hive
Hub3
TP-LINK
  • swampy46's avatar
    swampy46
    3 years ago

    I have the same problem

    2 weeks ago My internet went off and when It came back on my third party router has problems getting internet now . It's temperamental now

    Some days the router works with the hub in modem mode  some days like today it's not

    I had to put the virgin hub back into normal mode today get the internet back on

    At first I thought It was a problem with my router so i purchased another router but the same thing keeps happening ...... 3 routers I have at home now testing happens to all of them.  keeps losing interent.

    Strange thing is a couple of times the routers wifi will still work but the LAN ports will not ..

    I'm using my Linkys ea9500 router connected to the hub in modem mode for years with no problem till couple weeks ago

    Seems as if Virgin has changed something to not make my routers work propley anymore

    I did phone Virgin last week and they said monitoring my connection ...then few days later had a text message saying it all looks fine but its not as my router stopped receiving internet again last night ..so I had to go back to the hub in normal mode for now for my wifi

    But the thing is i need my 3rd party router as I have much better wifi coverage for my sercurity cameras ...these are off line now as virgin hub can't connect to them not good for coverage

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  • davem641's avatar
    davem641
    On our wavelength
    3 years ago

    Thanks natalie

    I've done it now - have reset the Virgin Hub 3 back to normal mode.

    Thanks

    Dave

      • Zach_R's avatar
        Zach_R
        Forum Team (Retired)
        3 years ago

        Hi davem641, 

        Apologies for the delayed response here. I've checked over things on our systems and I'm unable to detect any issues currently. How are things for you today? Any better?

        Thanks,
         

  • jbrennand's avatar
    jbrennand
    Very Insightful Person
    3 years ago
    After you reset the Hub it would drop back to router mode - have you returned it to modem mode in the correct sequence?

    As per...
    ___________

    Once it’s in modem mode, the VM hub “MUST” then be powered off. Switch your first Mesh unit on and make sure it’s fully initialised (leave 5 min) and then put in the Cat6a ethernet cable from its WAN port to the VM hub (any port will do).

    NOW… power up the VM hub and wait 5-10 minutes for The Hub to initialise and and you should get a connection. Use the recommended App to connect the other Mesh units to the first one.

    This order only needs to be done the first time you connect the router to the VM hub. You might also set the SSID and key/password on the new router/Mesh to match that on the HUB so when you swap over, all your wireless devices should just connect automatically.


    • davem641's avatar
      davem641
      On our wavelength
      3 years ago

      Thanks John

      I've tried all these steps but still cant get the Hive Hub to work. Might try it again as maybe I didn't follow the process exactly ...

      • davem641's avatar
        davem641
        On our wavelength
        3 years ago

        Tried again but still doesnt work ... will phone Hive tomorrow to see if they can help