Port forwarding hive
I'm trying to reconnect my hive hub to my new router via an Ethernet cable. All the lights are working and as expected on the hive hub. When getting onto the hive app the hive hub cannot be found and says it offline After calling hive they've said the following: "As per our conversation, we have determined that the hub is at least connecting to new router in the background however there needs to be a port made available and open for the hub to connect without any blockages. Can you please get in touch with your internet provider and provide them with the following which is port forwarding steps : UDP port 123 (NTP) TCP port 443 (HTTPS) TCP 5671 (AMQPS)" I've contacted virgin and no one has a clue what to do other than charge me for an engineer to come around. I can see I can access port forwarding from security settings on my hub but unsure how to set this to the right settings to meet he above before I contact hive back. Please could someone help tell me what I need to do below?1.7KViews0likes25CommentsHive Hub won't connect to Internet
We had a Virgin broadband outage for most of Saturday, and since then the Hive hub wont connect to the Internet. We get a constantly flashing green light, which means it's trying to get an Internet connection. Our internet connection is working though, generally 40mbs - yes it's slow but is quite normal for us. I tried resetting the hub, via a paperclip, but this didnt make the Hive hub connect. I have Virgin Hub3 in modem mode, connected to a TP-Link wireless mesh via an ethernet cable. The TP-Link network sees the Hive Hub. Any ideas what Virgin changed during the broadband outage?Solved26KViews0likes49Comments