Forum Discussion

davem641's avatar
davem641
On our wavelength
3 years ago
Solved

Hive Hub won't connect to Internet

We had a Virgin broadband outage for most of Saturday, and since then the Hive hub wont connect to the Internet. We get a constantly flashing green light, which means it's trying to get an Internet connection.

Our internet connection is working though, generally 40mbs - yes it's slow but is quite normal for us.

I tried resetting the hub, via a paperclip, but this didnt make the Hive hub connect.

I have Virgin Hub3 in modem mode, connected to a TP-Link wireless mesh via an ethernet cable. The TP-Link network sees the Hive Hub.

Any ideas what Virgin changed during the broadband outage?

 

hive
Hub3
TP-LINK
  • swampy46's avatar
    swampy46
    2 years ago

    I have the same problem

    2 weeks ago My internet went off and when It came back on my third party router has problems getting internet now . It's temperamental now

    Some days the router works with the hub in modem mode  some days like today it's not

    I had to put the virgin hub back into normal mode today get the internet back on

    At first I thought It was a problem with my router so i purchased another router but the same thing keeps happening ...... 3 routers I have at home now testing happens to all of them.  keeps losing interent.

    Strange thing is a couple of times the routers wifi will still work but the LAN ports will not ..

    I'm using my Linkys ea9500 router connected to the hub in modem mode for years with no problem till couple weeks ago

    Seems as if Virgin has changed something to not make my routers work propley anymore

    I did phone Virgin last week and they said monitoring my connection ...then few days later had a text message saying it all looks fine but its not as my router stopped receiving internet again last night ..so I had to go back to the hub in normal mode for now for my wifi

    But the thing is i need my 3rd party router as I have much better wifi coverage for my sercurity cameras ...these are off line now as virgin hub can't connect to them not good for coverage

  • jamal1974's avatar
    jamal1974
    Joining in
    2 years ago

    Hi,

    Today HIVE team came to install HIVE Hub with my Virgin Hub3.0 router with Ethernet cable.

    NO Luck at all.

    I have read this entire thread and so many other threads. It seems there is a compatibility issue between HIVE and Virgin routers.....It is a shame that after so many months no solution has been found and and people are either leaving VM or not having HIVE at all....

    Did any one make HIVE work with VirginHub3.0 at all?

    I have the HIVE in blinking mode and HIVE tehch will come back this evening again to try.....

    Many Thanks for any pointers. I have tried all the suggestions here so pls don't repeat the same suggestions...(pin reset, router mode etc etc).

     

    • Zach_R's avatar
      Zach_R
      Forum Team (Retired)
      2 years ago

      Hi jamal1974,

      Thank you for your post and welcome to our community forums. We're here to help.

      I'm so sorry to hear you're having some problems connecting with the HIVE Hub. Is this the only device that appears to be impacted, or are you having connection issues with other devices too?

      Thanks,
       

    • clanjenkins's avatar
      clanjenkins
      Settling in
      2 years ago

      Hi - did anyone get a resolution in the end to this issue with Virgin Hub router and Hive Hub at all?  I just had Hive installed today and have exactly the same situation.  It's showing as connected to the Virgin Hub via ethernet, but Hive Hub still flashing green, showing it's not connecting to their servers.  Unsure what to do.

      Thanks