Forum Discussion

Cliftondutch's avatar
Cliftondutch
Joining in
5 hours ago

EPH Gateway compatiblity

I have an EPH gateway used for controlling my heating via WiFi, and have used it for 3 years without issue. About 3 months ago it started dropping off the internet and after 3 or 4 visits the engineer suggested  I contact EPH who suggested the issue may be something to do with the Virgin Media WiFi ? The did send me another gateway unit just in case,  and that has been installed with no improvement. 
So the question I have is, could the WiFi signal be the problem? I should add that we have no other issues with anything at all connected to the WiFi, and the signal strength seems fine. 
TIA. 

Connection
Hub 5
Hub3
Internet
router

2 Replies

  • goslow's avatar
    goslow
    Alessandro Volta
    3 hours ago

    The model no. for the EPH Gateway device might also help. Some appear to be dual band devices and some single band wi-fi.

  • Tudor's avatar
    Tudor
    Very Insightful Person
    4 hours ago

    We need much more info, VM hub and WiFi band, 2.4Ghz or 5Ghz. Have you modified the hub settings at all, like splitting the two bands SSIDs so they are not a combined SSID?