Forum Discussion

MrCharlton's avatar
MrCharlton
Joining in
28 days ago

Unifi Cloud Gateway Ultra - Set up

Hi,

 

Trying to set up a Unifi Cloud Gateway Ultra. I turn the VM SH 4 into Modem Mode, have the green LED banding around the Hub, follow the instructions on the Unifi App, but wont connect to the internet. Any ideas on how I can get this set up? Do I need to get the MAC address whitelisted? 

Any help will be appreciated.

 

Thanks

  • carl_pearce's avatar
    carl_pearce
    Community elder

    Are there any other wired devices connected to the HUB?

    Have you rebooted the HUB since connecting the Gateway?

    • MrCharlton's avatar
      MrCharlton
      Joining in

      Not yet, putting it in Modem Mode again this morning, once it turns green will reboot it again and leave it in modem mode all day. To see if it will do what's needed. 

      Only cable plugged into hub is the one from the UCG. 

  • legacy1's avatar
    legacy1
    Alessandro Volta

    If the hub is not powered off long enough it may not unstuck from hub MAC when in modem mode.

    or you can connect a PC to the hub in modem mode get that working copy its MAC to your router

    • Akua_A's avatar
      Akua_A
      Forum Team

      Hi MrCharlton,

      Welcome to our forums and sorry to hear you are having issues in modem mode. Was the advice given by @legacy1 useful? Is the issue still ongoing?

  • Tudor's avatar
    Tudor
    Very Insightful Person

    Full instructions: 

    How to put a VM hub into modem mode:

    1) Access your hub on 192.168.0.1, sign on and put it into modem mode. On the Hub3 the bottom LED will change to magenta, on a Hub4 the LED band will be green, on a Hub5 the LED will be green. Best done from a wired connection.

    2) Turn off the hub and disconnect any Ethernet cables

    3) Fully initialise your own router or mesh master unit and make sure the WAN port is set to DHCP (for some routers or mesh this may have to be done in router mode before entering modem mode)

    4) Connect your router or mesh master unit to the VM hub with an Ethernet cable, Cat5e or Cat6, any higher specification is a waste of money. On a Hub5 use port 4.

    5) Turn on the VM hub.

    6) You should now be able to access the internet and the hub will now be on 192.168.100.1

    Note1: this only needs doing once for each new router or when VM changes your WAN IP address.

    Note2: If you have a Hub4 and your own router is NOT 192.168.0.1 then it’s possible that you can still access the VM hub on 192.168.0.1