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JonT2020's avatar
JonT2020
Tuning in
9 months ago

Cloud lost connection

Alarm system - my alarm control panel is connected to my Virgin router but not polling to a third party cloud and showing a "FULL NETWORK" message on the diagnostic menu.

They have checked all settings within the alarm control panel which have not changed since installation which was working correctly with the Virgin router previously. Since I changed my package to allow for faster speeds, they are saying that virgin have blocked "OUTBOUND PORT 25000" which is the port that Virgin must allow for the cloud to work.

I need someone from Virgin to contact me and remedy situation. I have rang twice and both times saying that I would receive a call back but no response.