Cloud lost connection
Alarm system - my alarm control panel is connected to my Virgin router but not polling to a third party cloud and showing a "FULL NETWORK" message on the diagnostic menu. They have checked all setti...
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You'll get no joy from VM staff. This is down in the weeds and not in their scripts. Also, they'll say that 3rd party equipment is entirely outside their purview.
When something as important as this occurs, it's time to go to Modem Mode, imo. You would buy your own industry standard router and all your issues will disappear. It wouldn't occur to me not to be in Modem Mode for all the stuff I've got connected to the VM hub.
Apart from that, the Hub 3 is a terrible device - almost as bad as the CONNECT app.
Thanks
But it works elsewhere and it worked previously here.
All it is a alarm key pad system connecting to the home WiFi which then sends a signal to the third party cloud.
It worked OK for years, and since the speed upgrade and additional pods, it no longer does.
The third party product hasn't changed in that time.
Just saying. Your best chance of solving this if you want to remain with the current setup is that someone with a similar alarm solution is able to sort you out. VM won't. Modem mode!