Forum Discussion
- Matthew_MLForum Team
Hey jimmymac1987, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.
Have you got over the device limit at all?
What device is saying this and is it fully updated, is it an iPhone etc? Cheers
- jimmymac1987Joining in
Hi. It's a windows laptop running edge as chrome stopped working on TV Go a while ago.
The maximum devices has obviously been reached but by the same device 3 times. The same laptop. I only really use 3 of my devices but the laptop seems to trip out every time and make me create a new slot.
- Ashleigh_CForum Team
Hi there jimmymac1987
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your service and thank you again for posting. I am so sorry to hear that you have faced this issue with your TV Go service. I'm going to pop you a private message so we can get these device capacity reset. Can I just ask are you using an incognito browser at all when you access TV Go or have you reset cache and data after registering again?
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
- Web-JunkieUp to speed
I'm having the same issue as reported in this thread: TV GO App not loading on Windows 10 unless browser... - Virgin Media Community - 5435596
I've reset my laptop and wiped everything so it's a Vanilla install of Windows but the TVGO App still nags to register the device when the laptop is shutdown/rebooted even when it has been registered!
- japittsVery Insightful Person
Prior to your slots filling up and now inability to use TV Go, did each re-registration of the same device essentially overwrite the existing device and thus not take a new slot?
And something has changed recently, stopping this behaviour and now filling up the 5 allowed slots? Are you able to access the diagnostics menu on the app and post the details up?
- jimmymac1987Joining in
Hi. I did just copy the same device over the original device for the 3 times I'm allowed to this month. I'm not sure what diagnostic screen you are refering too I'm afraid.
Nothing has changed with my device at all. I feel the password input system of the app has changed since O2 symbol was added to the login screen.
- japittsVery Insightful Person
jimmymac1987 wrote:I'm not sure what diagnostic screen you are refering too I'm afraid.
Load the TV Go app, follow Settings (the cogwheel in the top-left corner) > Diagnostics
- digrassiJoining in
i am having the same issue , one device registered 3 times on my 5 maximum and now nothing I can do until my time limit is up in April
- Matthew_MLForum Team
Hey digrassi, thank you for reaching out and a warm welcome to the community I am so sorry to hear this.
Is it asking you to register on the save device every time you access the app?
Is it giving you an error at all?
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