Forum Discussion

jimmymac1987's avatar
jimmymac1987
Joining in
2 years ago

Virgin TV Go keeps un registering the 1 device i use now it's locked out]

Same device keeps saying needs registering
jimmymac1987's avatar
jimmymac1987
Joining in
2 years ago

Hi. I did just copy the same device over the original device for the 3 times I'm allowed to this month. I'm not sure what diagnostic screen you are refering too I'm afraid.

 

Nothing has changed with my device at all. I feel the password input system of the app has changed since O2 symbol was added to the login screen.

 

japitts's avatar
japitts
Very Insightful Person
2 years ago
jimmymac1987 wrote:

I'm not sure what diagnostic screen you are refering too I'm afraid.

Load the TV Go app, follow Settings (the cogwheel in the top-left corner) > Diagnostics

  • jimmymac1987's avatar
    jimmymac1987
    Joining in
    2 years ago

    Hi

     

    There's no such option when using Microsoft edge.

     

    In settings I have:

    Account and profile

    My channels

    Virgin TV boxes

    Device management

    Parental control

    Manage viewing data

    Recordings

    Accessibility

    Audio and subtitles

    None of which seem to house a diagnostic setting in their sub folders.

     

    Cheers James