Virgin TV Go keeps un registering the 1 device i use now it's locked out]
Same device keeps saying needs registering
Forum Discussion
Prior to your slots filling up and now inability to use TV Go, did each re-registration of the same device essentially overwrite the existing device and thus not take a new slot?
And something has changed recently, stopping this behaviour and now filling up the 5 allowed slots? Are you able to access the diagnostics menu on the app and post the details up?
Hi. I did just copy the same device over the original device for the 3 times I'm allowed to this month. I'm not sure what diagnostic screen you are refering too I'm afraid.
Nothing has changed with my device at all. I feel the password input system of the app has changed since O2 symbol was added to the login screen.
jimmymac1987 wrote:I'm not sure what diagnostic screen you are refering too I'm afraid.
Load the TV Go app, follow Settings (the cogwheel in the top-left corner) > Diagnostics
Hi
There's no such option when using Microsoft edge.
In settings I have:
Account and profile
My channels
Virgin TV boxes
Device management
Parental control
Manage viewing data
Recordings
Accessibility
Audio and subtitles
None of which seem to house a diagnostic setting in their sub folders.
Cheers James
