Virgin TV Go keeps un registering the 1 device i use now it's locked out]
Same device keeps saying needs registering
Forum Discussion
Hi. It's a windows laptop running edge as chrome stopped working on TV Go a while ago.
The maximum devices has obviously been reached but by the same device 3 times. The same laptop. I only really use 3 of my devices but the laptop seems to trip out every time and make me create a new slot.
Hi there jimmymac1987
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your service and thank you again for posting. I am so sorry to hear that you have faced this issue with your TV Go service. I'm going to pop you a private message so we can get these device capacity reset. Can I just ask are you using an incognito browser at all when you access TV Go or have you reset cache and data after registering again?
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.