Virgin TV Go keeps un registering the 1 device i use now it's locked out]
Same device keeps saying needs registering
Forum Discussion
Hey jimmymac1987, thank you for reaching out and a warm welcome to the community I am so sorry to hear about this.
Have you got over the device limit at all?
What device is saying this and is it fully updated, is it an iPhone etc? Cheers
Hi. It's a windows laptop running edge as chrome stopped working on TV Go a while ago.
The maximum devices has obviously been reached but by the same device 3 times. The same laptop. I only really use 3 of my devices but the laptop seems to trip out every time and make me create a new slot.
Hi there jimmymac1987
Thank you so much for your post and welcome to the community forums, it's great to have you here.
I am so sorry that you have faced this issue with your service and thank you again for posting. I am so sorry to hear that you have faced this issue with your TV Go service. I'm going to pop you a private message so we can get these device capacity reset. Can I just ask are you using an incognito browser at all when you access TV Go or have you reset cache and data after registering again?
I will pop you a PM across now, please keep an eye out for the envelope at the top of your screen alerting you to a new message.
Thank you for chatting with me jimmymac1987 via the forums and the devices have now been reset.
Please do let us know if you have any other issues with this going forward.
The same thing is still happening for my 1 device. It says I can register a new device on Dec 1st.
the 3 devices which state "Mac's Laptop" are the same device.
Hi
I received no more help on this from you. It has now passed the date where my devices have been reset and still the problem persists. I have already used 2 of my 3 total device swaps for this month with the same device. I was told the devices where reset, they weren't. I really need a solution to this as it's what I'm paying for.
Thanks James
