Forum Discussion

kreg's avatar
kreg
Joining in
2 years ago

Slow upload speeds for a full month now

I'm currently on Volt M600 Fibre Broadband which usually gives me around 40mb up and for the last month or so my upload speeds have been terrible and sitting around 25% of what they should be, sometimes as low as 3mb. I'm on a wired connection so there's no WiFi issues to contend with.

The service status website initially shows no issues in the area but when I call 0800 561 0061 I'm told there is and they're working on it but it's a complex issue. I've been given 5 dates for resolution – 9am on Oct 2, Oct 12, Oct 13, Oct 21 and finally Oct 27 but my speeds are still sitting at 10mb upload as of right now. I upload 14GB videos to YouTube 2-3 times a week and what used to take 45 mins or so is now taking 2.5 hours and sometimes longer.

It's a nightmare trying to actually speak to someone about this as I just get palmed off to WhatsApp and I'm given the same script over and over again. "There's an issue affecting your postcode, please wait a week and I'll make sure this is fixed".

Could someone from the team get in touch regarding this? I've been told it's a priority 4 outage, which I'm guessing is low priority as I still have internet access however a month without a fix is getting beyond a joke.

I've tested all of my kit and everything is working as it should but the SamKnows test reports my router upload as being slower than device which indicates an issue outside the house.

As far as I know there has been a ticket raised for this and that is F010968001.

Edit: One thing I have noticed is that YouTube and the Google speed test report slow speeds but Ookla and others report 40mb and uploading to Frame.io is at full speed too. Is this potentially a google/virgin media issue? These two tests were done within maybe 30 seconds of each other.

  • kreg's avatar
    kreg
    Joining in

    Upstream bonded channels

    Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

    14960000045.8512064 qam1
    22360000043.3512064 qam5
    33010000043.8512064 qam4
    43659999144.3512064 qam3
    54310001444.3512064 qam2


    Upstream bonded channels

    Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

    1ATDMA0000
    2ATDMA00370
    3ATDMA0000
    4ATDMA0010
    5ATDMA0000

    Primary Upstream Service Flow

    SFID17657
    Max Traffic Rate44000278
    Max Traffic Burst42600
    Min Traffic Rate0
    Max Concatenated Burst42600
    Scheduling TypeBestEffort
  • Joseph_B's avatar
    Joseph_B
    Forum Team (Retired)

    Hey kreg,

    Welcome back to the Community Forums and thanks for the post. 

    Sorry that you have been having this issue with your upload speed, looking into that ticket reference you gave, I can see the outage is still listed and being worked on, the estimated fix time for this is the 31st October at 2pm, do let us know after this point if you still have this issue and I can continue to check this through.

    Joe

    • kreg's avatar
      kreg
      Joining in

      Hi @Joseph_B, 2pm has been and gone and my upload speeds are still slow.

      I appreciate it's a priority 4 as I can still access internet but this has been carrying on for over a month now and every time the estimated fix date arrives I'm told to wait another week, it's beyond frustrating.

      • kreg's avatar
        kreg
        Joining in

        Even slower upload speeds this morning, I can't even phone to make a complaint as I'm just told the lines are too busy, please call back later.

    • kreg's avatar
      kreg
      Joining in

      I'd say receiving 1/20th of my package speed is about as bad as it gets IMO. I have it for a reason, I'd be better off using 4G as things stand.

      If I had no connection I'm sure it would be fixed quick time so I'm stuck in limbo at the minute.

  • legacy1's avatar
    legacy1
    Alessandro Volta

    It could be slow to many people in your area infected and have their connections flooding the upstream