Forum Discussion
Hey kreg,
Welcome back to the Community Forums and thanks for the post.
Sorry that you have been having this issue with your upload speed, looking into that ticket reference you gave, I can see the outage is still listed and being worked on, the estimated fix time for this is the 31st October at 2pm, do let us know after this point if you still have this issue and I can continue to check this through.
Joe
- kreg2 years agoJoining in
Hi @Joseph_B, 2pm has been and gone and my upload speeds are still slow.
I appreciate it's a priority 4 as I can still access internet but this has been carrying on for over a month now and every time the estimated fix date arrives I'm told to wait another week, it's beyond frustrating.
- kreg2 years agoJoining in
Even slower upload speeds this morning, I can't even phone to make a complaint as I'm just told the lines are too busy, please call back later.
- Molly_T2 years agoForum Team
Hi Kreg 👋
Thank you for keeping us updated! So sorry to hear that you have still been experiencing these speed issues!
It does look as though the SNR outage has been extended to 06.11.23 at 1pm.
SNR (signal to noise ratio) is just a technical term for interference of the Broadband signal caused by noise which ingresses on to our network. It's a difficult problem to locate and diagnose because noise can ingress anywhere on the network. As a general rule it's normally caused by customer equipment e.g. loose connections or 3rd party equipment attached to our network. However it can also be attributable to local architecture, e.g street cabinets, cabling or at the origin of the signal which we call the Headend (servers/routing system). The only way to establish where the noise is originating is for the Network Techs to run a series of trace routes. Once found then the cause dictates the amount of work required and the time frame for resolution.
It also looks as though you have been in touch further since your last post and that an engineer appointment was booked. Hopefully this went well? Please let us know how you are getting on following any actions being taken by the engineer! We do hope this improves things, but keep us posted if you continue to have issues so we can provide further support or outage updates if needed.Wishing you all the best! 🌞
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