Forum Discussion

wwinegarden's avatar
wwinegarden
Tuning in
12 months ago

New Hub 5; no internet connection

Received a new Hub 5. Disconnected my hub 4, plugged in the new Hub after making all the connections and waiting for the lights to stop flashing and got the dreaded "no internet connection" warning on my devices.

Rang the connection number, tapped 1, waited an hour. No change.

Luckily I reconnected the old hub and it still works. I need internet to work.

Any suggestions?

Hub 5
Internet
Upgrade
  • Alex_RM's avatar
    Alex_RM
    Forum Team
    12 months ago

    Hi wwinegarden,

    Thanks for posting and welcome to our community 🙂

    Sorry to hear you're having some issues with the new hub, has there been any change since your post on Friday?

    Let us know if you're still having problems.

    Alex_Rm

      • Steven_L's avatar
        Steven_L
        Forum Team
        12 months ago

        Thanks for coming back to us wwinegarden and we're glad to hear that your issues have now been resolved 👍

        Kind Regards,

        Steven_L