Loss of Service in NW6
It's been nearly 48 hours since internet has failed in the postcode NW6 6LN. VM claimed to have solved the issue last night but internet is still not back on - despite switching off/resetting the router several times. Online service status no longer records an issue, even though internet is clearly still not working. We have an engineer booked for Thursday but cannot wait that long without internet. I have tried calling repeatledly but each time I have been automatically disconnected and fobbed off with an SMS claiming to provide next steps through a weblink that turns out to be expired. This is unacceptable service. Can someone please confirm asap whether the issue is still an area-wide issue and is being looked into, and provide a timeframe for resolution? My contract with VM is up in a couple of weeks and at this rate I will not be renewing it due to the price increase and poor service. Thank you.Device connects to WiFi but not Internet? Hub 4
I’ve got a new Roberts Revival radio that I can connect to our Virgin Hub 4, but despite connecting to the WiFi network, the device seems to not be able to connect to the internet. This is isolated to this one device, all other devices connect to the Virgin WiFi and internet perfectly fine and I’ve never had this issue with any other device so unsure what could be going wrong. The device is able to connect to the internet fine when I use my local iPhone hotspot WiFi, or connect to one of our BT WiFi extender discs so assuming it’s something specific to the way in which the device is interacting with the Hub but can’t for the life of me work out what might be going wrong! Any advice would be much appreciated, I’m very much a rookie at diagnosing with WiFi and internet network issues.
Ongoing widespread problems?
Can anyone from VM confirm what the ongoing issue with connectivity for what looks like a large number of users (according to various access trackers). Our broadband (in BN41) has been totally unreliable for the past few days - it's been off more than on for most of that time. The system tracker shows 2 issues with resolution times that have already passed. Any updates appreciated!Is this an acceptable install?
Hello, we recently purchased our first home. The home is undergoing renovation. We know that when we are moved in, we will want internet. I’ve set up a package, I have not used yet. So that I could get an engineer out. Today he has arrived and basically just plugged the hub in. is this what I should expect as an install? Am I expecting too much. yes, it works. But once there is furniture and flooring, it will look awful. If virgin were willing to leave a wall box and an extension, I’d do it myself. i feel like leaving already, before I’ve used it, and seeing if openreach will do better. If not, I’d rather have a sim only WiFi dongle, and no wire sticking out of the floor.Outside box has come off wall now no internet
Hi there, My omnibox outside was on the pavement last night after being detached from my house. It's in a really stupid place where passer-bys can easily kick off and damage although I think what has happened here is that because the wire running alongside the omnibox into my house was loose on the floor due to the wire tacs breaking, that someone has tripped over it therefore knocking the box off and the wires from the underground cable. I've tried connecting a wire onto the wire that is coming out from the pavement but I have no Internet still? The box inside my house is showing a red light also. I desperately need my Internet sorted for work purposes and TV etc. Can anyone help please? TIA
New Hub 5; no internet connection
Received a new Hub 5. Disconnected my hub 4, plugged in the new Hub after making all the connections and waiting for the lights to stop flashing and got the dreaded "no internet connection" warning on my devices. Rang the connection number, tapped 1, waited an hour. No change. Luckily I reconnected the old hub and it still works. I need internet to work. Any suggestions?Delayed Installation with no current broadband
I ordered Broadband with Virgin Media just before Christmas (23/12/23) after moving into my first home. As expected, the first possible instillation date was not for 3 weeks on 11/01/24. Fine, I’ll just have to figure out how to live temporarily without internet. Unfortunately my instillation date was delayed 2 weeks (now 25/01/24) which is frustrating since I didn’t have broadband installed - I’m not moving network but having to live without internet (something I didn’t realise was very important). Come to the rearranged instillation date (today) and the morning slot (8:00-13:00) has come and gone with no sign of anyone. Now I’m more than frustrated at both the lack of broadband and lack of communication. I’ve taken time off work to be here and nothing. I’ve now had to go find somewhere with free Wi-Fi to find out why nobody has turned up but can’t see anything so I’m posting here. Is someone going to come and install the fibre cable? Will I eventually get broadband from virgin media or am I going to have to look elsewhere? Will compensation be given or just a measly apology (if I’m lucky)? Any words of encouragement, suggestions of who to contact or ways to solve my issue would be gratefully appreciated. - Stephenie
