Can anyone from VM confirm what the ongoing issue with connectivity for what looks like a large number of users (according to various access trackers). Our broadband (in BN41) has been totally unreliable for the past few days - it's been off more than on for most of that time. The system tracker shows 2 issues with resolution times that have already passed. Any updates appreciated!
It would be interesting to see the Access Trackers, what are the links ?
Check for known faults in your street ( use both methods )
Call the local fault line: 0800 561 0061 – this is an automated number.
https://www.virginmedia.com/help/check/status/identification/identify
Yes, the status check shows 2 problems but it's been like that for 3 days. I'd like to know what the problem is and when it will be fixed. Availability tracker - https://istheservicedown.co.uk/status/virgin-media
Brighton has as tiny dot on :
Virgin Media outage and reported problems map | Downdetector
But be careful what you read into anything that is self reporting,
folks are awfully quick to report an ISP outage even when their own kit is playing up.
Seems to be working now but I don't trust it to stay up!
Check the service speed to the VM Hub.
https://www.samknows.com/realspeed/
Once the test begins click on: Run full test to include:
Latency, Jitter, Packet loss & Upload speed
“Samknows Realspeed” is also available as an app for mobiles.
