Help please - identify this connection
Thinking of getting Virgin Broadbandcan any tell me if the picture is the fibre conning into the property please
[MOD EDIT: Subject title changed for clarity]
Forum Discussion
3 Replies
That doesn't look like any VM kit I've ever seen? Beside, the VM cables usually have a brown or grey box on the external wall. Never seen any in a void space.
You can also check for a loose cable as not all properties have a socket. Look outside for a brown or grey VM box on the wall and trace the cable to the inside. If it is a loose cable only, you will need one of these to connect the Quickstart cable. https://www.diy.com/departments/slx-f-type-satellite-cable-coupler/5028422001905_BQ.prd
Try calling the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday as they may know if the property was serviced previously by VMLabgear is known for TV amplifiers/distribution equipment.
Where does the cable go off to? Up to the roof and it is likely to be something to do with TV/radio reception.
A standard VM cable, to an individual house, is likely to come out of the ground from a small access plate in the pavement out on the street.
Standard cut/paste reply for a 'missing cable' query (with some examples) is ...
Have you checked to make sure there is no other kind of connection? Sometimes there is no wall box, just a trailing cable. The cable could be hidden within, or behind, furniture. Occasionally only a very short stub of wire is left behind often hidden within a blanked-off fitting. A few examples of the kind of things to look for are in the images below from past topics.
https://community.virginmedia.com/t5/QuickStart-set-up-and/Untidy-installation/m-p/5433266#M239199
https://community.virginmedia.com/t5/QuickStart-set-up-and/Reconfigure-my-setup/m-p/5434572#M239308
https://community.virginmedia.com/t5/QuickStart-set-up-and/No-wall-socket/td-p/5395897
A wall box may be branded with the logos of an old cable TV company (not VM). Past occupiers of your property may have removed the cable and sometimes they are removed by other installers, such as satellite TV techs.
If you have a cable/plug trailing from the wall, you may need a coupler adapter to join two plugs together
https://www.diy.com/departments/slx-coaxial-connector-19mm/5028422001905_BQ.prd
Also available from the likes of Screwfix, Homebase, Toolstation etc.
If you have a plastic omnibox outside on the wall (where the VM cable comes in from the street) see if you can trace any wires from that into your home.
If no luck, call the pre-installation and delivery team on 0800 052 1734 explain the problem and request a tech visit to install a socket.
I'm looking at that and thinking "Rediffusion" distibution box from the 1960s, or perhaps one that has been modified to carry terrestrial TV post 1st Gen cable (nothing to do with Virgin). The inset wall box is the type they used to use.
