Forum Discussion

PETERQUINN2025's avatar
PETERQUINN2025
Settling in
17 days ago

Address not listed or serviceable but exchange box is just next to my home

Please help! 

Hello I am in the same frustrating situation all my  neighbours on the other side of our street are  listed and already have virgin. However when I input my postcode into the website my address isn't listed.

There's a grey virgin media branded box installed just next to my house (only  several meters away!) 

It shoule be easy to get a wire from the grey box to my house. You can hide it under the leaves, isn't ?

Thank you.

 

 

 

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5 Replies

  • newsilkrouteltd's avatar
    newsilkrouteltd
    Tuning in
    17 days ago

    I have the same issue. All my neighbours get virgin except while my home address is excluded.

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    16 days ago

    Thanks for reaching out to us PETERQUINN2025, and a very warm welcome to you!

    Sorry to hear of the difficulty faced when trying to gain a connection to our services.

    Check out the envelope in the top right hand corner for a private message from me.

    Thanks,

    David_Bn

    • PETERQUINN2025's avatar
      PETERQUINN2025
      Settling in
      8 days ago

      I have waited for another week, spotter/field team didn't contact me about this issue, please help 

      • Sabrina_B's avatar
        Sabrina_B
        Icon for Forum Team rankForum Team
        6 days ago

        Hi PETERQUINN2025 👋.

        Thanks for getting back to us on this, we do need further information for clarity from you if you can join me in a private message.

        Sabrina