Forum Discussion

FaizanJD's avatar
FaizanJD
Joining in
2 days ago

VM offered free Netflix, now asking for Payment Method

I recently renewed my Virgin Media bundle after receiving persistent calls from their team, urging me to renew—sometimes three to four times a day. Eventually, I agreed, as the package offered good value, which included a complimentary Netflix subscription with ads. 

However, I've encountered a problem: Netflix has suspended my account due to a lack of a payment method. I have already contacted Virgin customer service twice, and both times I was assured that the issue would be resolved within 24 to 48 hours, but unfortunately, nothing has changed. 

I would greatly appreciate any assistance in resolving this matter, as I am unable to access Netflix with ads. Thank you.

complaint
Help
netflix
renewal

1 Reply

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    2 days ago

    Hello FaizanJD.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue with Netflix.
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L