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FaizanJD's avatar
FaizanJD
Joining in
10 days ago

VM offered free Netflix, now asking for Payment Method

I recently renewed my Virgin Media bundle after receiving persistent calls from their team, urging me to renew—sometimes three to four times a day. Eventually, I agreed, as the package offered good value, which included a complimentary Netflix subscription with ads. 

However, I've encountered a problem: Netflix has suspended my account due to a lack of a payment method. I have already contacted Virgin customer service twice, and both times I was assured that the issue would be resolved within 24 to 48 hours, but unfortunately, nothing has changed. 

I would greatly appreciate any assistance in resolving this matter, as I am unable to access Netflix with ads. Thank you.

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6 Replies

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    10 days ago

    Hello FaizanJD.

    Thanks for your first post and welcome to our community.
    Sorry to hear you're having an issue with Netflix.
    I'd like to investigate this for you.
    If you don't mind, I'll need to send you a private message to pass security. 
    If you can check the envelope at the top right of your screen, that would be great. 
    Gareth_L
     

  • Arkiru's avatar
    Arkiru
    Joining in
    2 days ago

    Hi , sorry to jump in but I am having the same issue . I had a package upgrade with free Netflix with Ads but Netflix is requiring me to add payment info ? 

    can you please help?

    • Tom_W1's avatar
      Tom_W1
      Icon for Forum Team rankForum Team
      21 hours ago

      Hi Arkiru thanks for your reply on this thread, apologies you're facing issues with Netflix.

      Has this message come through immediately, or has this been after a little while having the free Netflix? 

      Additionally, have you crossed the threshold of registered devices to go into Premium Netflix perhaps? 

  • Arkiru's avatar
    Arkiru
    Joining in
    21 hours ago

    Hi Tom , 

    good morning . 

    Netflix  requested for a payment info after about a month into the free Netflix . 
    At first , I was thinking if I did cross the threshold of the registered number . If I just remove the amount of registered devices will that be okay? 

    thanks 

    • Matthew_ML's avatar
      Matthew_ML
      Icon for Forum Team rankForum Team
      18 hours ago

      Thank you for reaching back out.

      We would advise to remove some of the accounts which aren't being used this would help as it is limited before the charge gets added. 

      • Arkiru's avatar
        Arkiru
        Joining in
        15 hours ago

        Hi Matthew, 

        I removed some of the accounts but now I can’t seem to log in. I hope that fixes it.