Repeated Unauthorised Netflix Charges on Virgin Media Account – Anyone Else Affected?

Has anyone else experienced this issue?

Back in April, a Netflix subscription unexpectedly appeared on my Virgin Media bill. I never signed up for it and have never had a Netflix account linked to my email. I contacted Virgin Media customer service, and to their credit, they removed the charge and recredited my account.

I assumed that was the end of it, but the same charge has appeared again on this month’s bill. This time, customer service informed me that they are unable to remove Netflix subscriptions and that I need to resolve the matter with Netflix directly.

This is confusing and frustrating, especially since Virgin was previously able to remove the charge themselves. I have no way to contact Netflix, as I don’t have a Netflix account or any email address associated with one. The subscription appears to be entirely tied to my Virgin Media account.

I’ve come across several online reports and even media articles highlighting that others have faced similar issues.

I’m wondering if anyone else has encountered this problem recently? I’m getting nowhere with Virgin Me
dia support and would appreciate any advice or shared experiences.

Thanks in advance.