I can not find my account number to pay my bill

This is a customer forum. A VM person might see this but you'll have to wait. Phone CS if it's urgent

Hi Tashad83,

It can take a couple of days to receive a response from the forum team.

In the meantime  you can make an online payment when entering your postcode and surname via the following webpage.

https://www.virginmedia.com/help/billing-and-payment/make-a-payment

Hello Tashad83,

Welcome to the Community, and thanks for taking the time to post here on the forums. I’m sorry to hear of the issues that you’re having trying to pay your bill.

Do you have access to your online account? If not, we can help further from here via private message to confirm the details for you.

Kind Regards,

Steven_L