Forum Discussion

Jhub24's avatar
Jhub24
Tuning in
4 hours ago

How to log into router settings?

Hello all. I want to set up my router so only devices that I input the MAC address into the account are allowed to connect. 

Our neighbour connected to our WiFi one afternoon as his was down and now he is constantly connected.  We have tried to pause the device on the app but within 5 minutes it appears to be unpacked and this is becoming annoying. 

 

Does anyone know where to find the login credentials for the account at all? We have tried the original WiFi password, the current one, as well as Admin and Administrator yet none of them are correct. 

 

Thanks in advance,

Broadband
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8 Replies

  • Adduxi's avatar
    Adduxi
    Very Insightful Person
    3 hours ago

    Pinhole reset the Hub for 60 seconds.  Wait until the Hub is finished resetting. Then reset the admin password to a strong password known only to you.  Add in the MAC addresses you need. 

  • Cardiffman282's avatar
    Cardiffman282
    Community elder
    3 hours ago

    Also consider changing the SSID to something like Sodoff16rosecourtwifithief

    • Anonymous's avatar
      Anonymous
      2 hours ago

      Fair enough!

      I’m going to suggest that at some point in the past the OP gave their WiFi details to their neighbour to help them out when their connection failed, but now one of their devices is simply auto-connecting, and the MAC address randomisation will render all of the pausing efforts moot.

      It’s quite probable that the neighbour isn’t even aware that their device is connection to the OP’s network rather than their own. It has internet connectivity, so..... 

  • Client62's avatar
    Client62
    Alessandro Volta
    3 hours ago

    The factory VM HUB password is printed on the bottom side sticker.

    I suggest do not move to permitted MAC address lists, this puts you in a 24/7 support role for any new device that arrives, such as a visitor and also modern laptops and mobiles often change their MAC address.    Read about MAC Address Randomisation.

    The folks next door can only connect to your Wi-Fi if ...
    1) The Wi-Fi password has been intentionally disabled.
    2) or someone has given them the Wi-Fi password.

    If neither of these are the case, you don't have a security problem. 

    A change of SSID and or Password is all that is needed to ensure only your family can connect.

    Don't make life harder than it needs to be !

    • Jhub24's avatar
      Jhub24
      Tuning in
      3 hours ago

      The sticker on the bottom of the router has been ripped off by my wife thinking it would stop people reading the password...  however before she did that I took a photo of it.   

       

      We have tried using thst password to log into the account but it doesnt accept either.

      I wasn't aware that changing the password would force log out all devices so ill get on that right away.  Any other advice you can offer is amazing.

      • Anonymous's avatar
        Anonymous
        2 hours ago

        The problem though is that you can’t change the WiFi password or ‘name’ (SSID), unless you can log into the Hub’s management console via a web browser, and you state that you’ve tried the passwords from the picture you took but they don’t work?

        OK do try a complete factory reset of the hub as described by ‘Adduxi’ above and then try logging into the hub using the default password from the picture of the sticker.