Forum Discussion

phil2000's avatar
phil2000
Settling in
23 hours ago

E-Billing Can't switch

Hello,

I have tried and tried to switch to e-billing but when following all the guides on this community site or the FAQs support page none of these help.

The how to guide said;

"

How to switch to eBilling

  1. Sign in toYour Account
  2. SelectMy profile at the top of the page
  3. Go to the eBilling section and selectSwitch to eBilling
  4. Follow the instructions to complete your registration

"

But when you go to your account you don't have my profile option, you don't have eBilling option, and you don't have 'Switch to eBilling". Also a other guide said to go to your account setting > Marketing and contact preference > Contact preferences > click eBilling option, this too does not have an this option.

This does have the comment under stating 

But this is what my account is set too already and I still keep getting the £1.75 charges. 

please help I want e-billing but it seems impossible for myself to do this switch. Due to on your bad user interface. 

 

account
billing
charges
E-billing
EBilling

1 Reply

  • David_Bn's avatar
    David_Bn
    Icon for Forum Team rankForum Team
    20 hours ago

    Thanks for reaching out to us phil2000, and we're sorry to hear of the difficulty faced when trying to switch to E-Billing on your Virgin Media self-care account.

    Do please check out the envelope in the top right hand corner for a private message from me, and I should be able to confirm if you have been registered for E-Billing or if this still needs to be done for you.

    Thanks,

    David_Bn