Forum Discussion

AK0's avatar
AK0
Joining in
4 days ago

Contract renewal/loss of service complaint

I've been trying to lodge a complaint via the online web form but every time I submit it I get a complaint reference of '****' and it doesn't appear in the 'track complaint' tab under my account, leading me to believe that they're not being logged at all. I've called and gone through the online chat but both also seem like hopeless causes. Is there an email address to formally file a complaint with?

I've had an absolute horrendous, nightmare experience dealing with Virgin Media CS on this contract renewal cycle and it's left me without any service at all. Ultimately, I just want to find out what is going on as I've been fed inconsistent information at every turn.

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1 Reply

  • Gareth_L's avatar
    Gareth_L
    Icon for Forum Team rankForum Team
    4 days ago

    Hello AK0.

    Thanks for your first post and welcome to our community.

    Sorry to hear about your account being disconnected and you not being able to track any complaints you've raised.

    Sadly, we don't have a contact email address. However, we can get a complaint raised from here for you.

    If you don't mind, I'll need to send you a private message to pass security first.
    If you can check the envelope at the top right of your screen that would be great. 
    Gareth_L